Stacy Gaines
Shelbyville
Summary
Customer-focused professional specializing in data entry, document management, and customer support. Expert in problem-solving and communication, ensuring high levels of customer satisfaction and precise documentation. Multitasking and prioritization skills enhance team productivity and operational efficiency.
Overview
16
16
years of professional experience
Work History
Assembly Line Worker
AAA Coating
Smithville
01.2026 - Current
- Operated machinery for coating processes in a fast-paced assembly environment.
- Assembled components according to production specifications and quality standards.
- Followed detailed instructions for proper handling of materials and tools.
- Followed standard operating procedures while performing tasks on the assembly line.
- Ensured work areas were kept clean and organized at all times.
- Recognized defective material and reported issues to management.
Water Clerk
City Of McMinnville
McMinnville
10.2021 - 01.2026
- Processed incoming documents and maintained accurate filing systems.
- Assisted customers by answering inquiries and providing helpful information.
- Maintained databases with up-to-date information for city records.
- Prepared reports and provided support for administrative tasks as required.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Front Desk Receptionist
All-O-K'Sions Flower Shop
McMinnville
01.2018 - 10.2021
- Greeted customers warmly upon arrival at the flower shop.
- Managed phone calls and scheduled appointments for floral arrangements.
- Processed customer orders and handled cash transactions accurately.
- Maintained cleanliness and organization of the front desk area.
- Assisted customers with product selection and provided recommendations.
- Coordinated with floral designers to ensure timely order fulfillment.
- Handled customer inquiries and resolved issues professionally.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Cafeteria Worker
McMinnville Nutrition
McMinnville
06.2017 - 01.2018
- Prepared and served nutritious meals in a fast-paced cafeteria environment.
- Served over 500 children in a school cafeteria.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Collaborated with team members to meet meal service deadlines efficiently.
- Communicated effectively with staff to coordinate meal service operations smoothly.
- Adhered to sanitation policies when cleaning work areas.
- Organized and prepared ingredients for batch cooking.
- Used proper portion sizes when serving meals to customers.
- Provided nutritional information about menu items upon request.
Support Manager
Wal-Mart Supercenter
McMinnville
04.2010 - 06.2017
- Managed customer inquiries and resolved issues effectively.
- Trained staff on store policies and customer service best practices.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented inventory management procedures to maintain stock levels.
- Conducted regular performance reviews for team members and provided feedback.
- Recruited, hired, trained, coached, evaluated, motivated, and disciplined personnel.
- Evaluated performance of support staff and provided coaching to improve performance.
- Conducted regular meetings with staff members to discuss challenges faced by customers.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Education
High School Diploma -
Warren County School
McMinnville, TN05-2002
Skills
- Process compliance
- Attention to detail
- Time management
- Multitasking and prioritization
- Adaptability
- Team collaboration
- Problem solving
- Customer satisfaction
- Customer service
- Point of sale operation
- Data entry
- Document management
- Administrative tasks
- Mail processing
- Telephone etiquette
- Basic accounting
- Cash management
- Dependable attendance
- Strong work ethic
- Effective communication
Timeline
Assembly Line Worker
AAA Coating
01.2026 - Current
Water Clerk
City Of McMinnville
10.2021 - 01.2026
Front Desk Receptionist
All-O-K'Sions Flower Shop
01.2018 - 10.2021
Cafeteria Worker
McMinnville Nutrition
06.2017 - 01.2018
Support Manager
Wal-Mart Supercenter
04.2010 - 06.2017
High School Diploma -
Warren County School