Stacy Goods
Memphis
Summary
Detail-oriented Police Radio Dispatcher with extensive experience in emergency protocols and effective communication. Proven ability to coordinate multi-agency responses and mentor junior dispatchers, enhancing overall operational efficiency.
Overview
29
29
years of professional experience
Work History
Police Radio Dispatcher
Memphis Police Department
Memphis, TN.
06.1996 - 09.2025
- Operated radio communication systems to relay emergency information to officers promptly.
- Coordinated response efforts between multiple agencies during critical incidents and emergencies.
- Monitored and assessed incoming calls for service, prioritizing based on urgency and nature of incidents.
- Maintained detailed records of dispatch activities, ensuring accuracy in reporting and documentation.
- Provided real-time situational updates to field units, enhancing operational effectiveness during responses.
- Trained new dispatch personnel on protocols, procedures, and use of communication technologies.
- Promoted community trust by maintaining professionalism and empathy while addressing diverse needs of citizens during stressful situations.
- Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations.
- Supported officer safety by maintaining constant communication with responding units during emergencies.
- Mentored junior dispatchers, sharing best practices in call handling techniques for better service delivery outcomes.
- Continuously updated knowledge of local geography, landmarks, and street systems to provide precise directions to responding officers.
- Enhanced emergency response times by efficiently prioritizing and dispatching police units to incidents.
- Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols.
- Collaborated with multiple agencies, ensuring seamless coordination of resources during major events or crises.
- Facilitated swift apprehension of suspects through thorough documentation and dissemination of information to responding officers.
- Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes.
- Reduced errors in call processing through rigorous attention to detail when entering information into the CAD system.
- Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation.
- Assisted callers with medical emergencies, providing critical pre-arrival instructions until paramedics arrived on scene.
- Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
No Degree - Social Work
University of Memphis
Memphis, TNHigh School Diploma -
South Side High School
Memphis05-1984
Skills
- Fast typing speed
- Teamwork orientation
- Public safety awareness
- Incident prioritization
- Emergency protocols
- Mental agility
- Confidentiality
- Data entry
- Geographical expertise
- Information gathering
- Interviewing
- Multi-line phone system
- Caller engagement
- Call assessments
- Processing requests
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Situational awareness
- Dispatch coordination
- Computer-aided dispatching
- CPR and first aid
- Relationship building
- NCIC database
- Public safety telecommunicator (PST)
- Flexible schedule
- Providing clear directions
- Radio frequencies monitoring
- Team building
- Information documentation
- Police and fire procedures
- Confidentiality understanding
Timeline
Police Radio Dispatcher
Memphis Police Department
06.1996 - 09.2025
No Degree - Social Work
University of Memphis
High School Diploma -
South Side High School