Stacy Nelson
Hilham,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
Hilham, TN
07.2020 - Current
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service quality.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Collaborated with district managers on strategic initiatives, contributing to overall store success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Cook
Overton County Health & Rehab Center
Livingston, TN
08.2019 - 07.2020
- Prepared nutritious meals in accordance with dietary guidelines and resident preferences.
- Collaborated with healthcare staff to accommodate special dietary needs and restrictions.
- Maintained cleanliness and organization of kitchen and food storage areas to ensure safety compliance.
- Mentored junior kitchen staff on cooking techniques and food safety practices.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
General Manager
Dunkin' Donuts
Crossville, TN
08.2016 - 07.2019
- Managed daily operations to ensure optimal efficiency and service quality.
- Developed staff training programs to enhance team performance and customer engagement.
- Implemented inventory control measures to reduce waste and improve cost management.
- Led initiatives to streamline workflows, resulting in improved operational effectiveness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Livingston Academy
Livingston, TN05.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Customer feedback analysis
- Policies and procedures
- Outstanding communication skills
- Work Planning and Prioritization
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2024 year
- Exceeded monthly store sales goals 24 months in a row.
- Achieved the #1 national store ranking within two years.
Timeline
Store Manager
Dollar General
07.2020 - Current
Cook
Overton County Health & Rehab Center
08.2019 - 07.2020
General Manager
Dunkin' Donuts
08.2016 - 07.2019
High School Diploma -
Livingston Academy