Stacy Shutt
Savannah
Summary
Dedicated professional with strong leadership in banking operations. Known for exceptional accuracy and customer service, consistently resolving issues and maintaining high satisfaction levels.
Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Deposit Operations Specialist
Peoples Bank
Clifton, TN
12.2023 - Current
- Resolved discrepancies in transaction records through thorough investigation and communication with clients.
- Processed foreign items and returned mail.
- Processed and monitored lock box items and new account documents.
- Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.
- Processed levies, bankruptcy, and garnishment requests.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Participated in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
- Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Completed daily balance reports for ATM's of 5 branches
Head Teller
Peoples Bank
Clifton, TN
06.2020 - 12.2023
- Led team in daily cash management and reconciliation processes.
- Oversaw scheduling and staffing to ensure optimal branch coverage and performance.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Peoples Bank
Clifton, TN
01.2001 - 06.2020
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained compliance with banking regulations, safeguarding sensitive information and mitigating risk.
- Trained new tellers on operational procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Frank Hughes School
Clifton, TN05.1998
Skills
- Complaint handling
- Problem-solving
- Multitasking and organization
- Honest and dependable
- Problem-solving abilities
- Account services
- Handling discrepancies
- Debit card disputes
Timeline
Deposit Operations Specialist
Peoples Bank
12.2023 - Current
Head Teller
Peoples Bank
06.2020 - 12.2023
Teller
Peoples Bank
01.2001 - 06.2020
High School Diploma -
Frank Hughes School