Stacy Smith
Cordova
Work Preference
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Manager
Bank of America
Germantown
12.2021 - Current
- Developed strong client relationships through regular communication and personalized service.
- Analyzed customer needs to recommend suitable financial products and services.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Managed account documentation and ensured compliance with regulatory standards.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Account Manager
State Farm
Bartlett
08.2020 - 12.2021
- Managed client relationships to ensure satisfaction and retention.
- Coordinated policy renewals and updates for existing clients.
- Developed tailored insurance solutions based on client needs.
- Collaborated with sales team to determine best ways to drive market share.
- Collaborated with underwriting teams to facilitate smooth policy approvals.
Operations Manager
Altar'd State
Germantown
06.2019 - 08.2020
- Managed daily operations to ensure efficient store functionality.
- Trained and mentored team members on operational procedures.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Ensured compliance with safety standards and operational policies.
- Managed scheduling, training and inventory control.
Sales Manager
Dillards Department Store
Memphis
08.2012 - 06.2019
- Led sales team to exceed monthly targets through effective coaching and motivation.
- Developed and implemented promotional strategies to enhance customer engagement.
- Analyzed market trends to inform inventory decisions and optimize product selection.
- Facilitated weekly team meetings to discuss performance metrics and sales strategies.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Graduate Certificate - Health Administration
Belhaven University
Jackson, MS 04.2025 - 04.2026
MBA - Business Administration
Belhaven University
Jackson, MS 04.2019 - 04.2022
Bachelor of Science - Sociology
University of Memphis
08.2017 - 12.2018
Skills
- Client management
- Financial analysis
- Conflict resolution
- Regulatory compliance
- Cross-functional collaboration
- Team leadership
- CRM proficiency
- Relationship building and management
- Customer relationship management
- Effective communication
- Time management
Accomplishments
- Continuously improving client satisfaction through client engagement by building a high performance team that consistently met or exceeded KPIs.
- Increased department sales revenue by $1 million within 6 months from $800k via improved merchandising and upselling strategies.
- Managed store operations with consistent audit/compliance scores above 98%.
Affiliations
- Coached and mentored new hires to improve onboarding successes and retention.
- Identified underperforming product categories and improved merchandise focus.
- Contributed ideals that improved efficiency or customer service experience.
References
References available upon request.
Timeline
Graduate Certificate - Health Administration
Belhaven University
04.2025 - 04.2026
Relationship Manager
Bank of America
12.2021 - Current
Account Manager
State Farm
08.2020 - 12.2021
Operations Manager
Altar'd State
06.2019 - 08.2020
MBA - Business Administration
Belhaven University
04.2019 - 04.2022
Bachelor of Science - Sociology
University of Memphis
08.2017 - 12.2018
Sales Manager
Dillards Department Store
08.2012 - 06.2019