Stacy White
Memphis,TN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Manager
Sportsman Bar
04.2023 - 01.2025
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Merchandiser
Charles C Parks
05.2022 - 05.2024
- Removed damaged, out of code, not in set and discontinued items for display.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on the floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair placement.
- Verified products that appeared at the correct locations in proper quantities.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising the best practices, ensuring a cohesive approach across the store.
- Planned and executed strategies to increase customer loyalty and retention.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
Customer Service Representative II
Rotech Healthcare Inc.
06.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customers calls with AHT of eight minutes or less.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Regularly exceeded daily sales and product add-on quotes.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Sportsman Lounge
04.2016 - 06.2019
- Responsible for opening a new bar, including hiring, training, beer selection, signature drinks, scheduling, and cash management.
- Direct bartending operations, overseeing seamless beverage service.
- Manage all day to day operations for the bar.
- Motivate a high-performing team of four bartenders.
- Create a fun atmosphere for guests including proper lounge ambience.
- Manage and oversee inventory, control and money saving strategies.
- Provide the customer the highest level of customer satisfaction.
- Overseeing all aspects of the bar focusing on cleanliness, proper stocking, set-up, ordering and daily deposits, all purchases and accounting.
- Monitor and conduct weekly beer inventory and purchase all beer, food and items needed to operate the bar on a daily basis.
Accounting Specialist
Peppers Automotive Group
11.2017 - 06.2019
- Performs routine accounting functions.
- Assist with Accounts Payable and Receivable processes; reconcile and prepare daily cash deposit, credit card deposit, update receivable ledger.
- Research, process bad checks for collection.
- Post accounts payable invoices.
- Prepare accounts payable checks.
- Research all receivable vendor inquiries.
- Submit all warranties.
- Assist in processing car deals.
- Process contracts, related vehicle sales documentation, ensuring accuracy and timeliness.
- Process Dealer Trades.
- Collect vehicle receivables.
- Prepare tax and title documents.
- Submit all legal transfer work to the Department of Motor Vehicles.
- Compile and maintain a complete list of all outstanding title work.
Assistant Manager
Fred's Dollar Store
07.2016 - 07.2018
- Monitor the customer service provided by team members.
- Greets customers and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Resolves customer complaints and helps respond to customers' special needs.
- Opening, closing, and changing of shifts.
- Supervised the control of the store money including register counts, withdraws from bank, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and deposits.
- Perform sets, resets and revisions of basic department and end caps, display tables, and promotional space.
- Analyze inventory trends and supervise inventory management, including ordering items and keeping stock.
- Assist in receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensure that the store and grounds are clean and presentable.
- Ensure response to all systems problems by contacting information technology support and seeking solutions.
- Complete special assignments and other tasks as assigned.
CNC Operator
Nashville Wire Products
02.2014 - 04.2016
- Operate turret punch press to punch holes or layout marks in metal sheets, plates, strips, or bars.
- Following charts which list machine settings for each cut: Inserts, aligns, and locks punches and dies in turret, using hammer, shims, feelers, micrometers, and set screws.
- Placed sheet metal on the table manually.
- Aligned sheet metal to scale and end gauge on the machine and clamps it to the machine table.
- Compute punch charts from blueprints, using square, scale and applied knowledge of shop mathematics.
- Operate mesh welding machines that join or bond components to fabricate metal products and assemblies.
- Enter operating instructions into the computer to adjust and start the welding machine.
- Stop and open holding devices on a welding machine, using hand tools.
- Read production schedule and specifications to ascertain products to be fabricated.
- Position and adjust fixtures, attachments and work pieces on machine, using hand tools and measuring devices.
Administrative Assistant III
Gaylord Opryland Resort & Convention Center
10.2007 - 12.2013
- Perform administrative duties to support departmental management including managing calendars and scheduling appointments.
- Administer programs, projects, and processes specific to the Transportation Department.
- Process purchase requisitions through a dedicated purchasing system for request of parts, supplies, tools, and equipment for the company's Fleet.
- Prepared billing for inter-company departments and outside transportation, calculation.
- Reporting of monthly budgets, coordination of all preventative maintenance.
- Title work, registration, licensing, and insurance for company owned vehicles. Assist in recording and maintaining hours of service for DOT.
- Prepare and maintain International Fuel Tax reporting, process all expense reports, travel advances and mileage, input and monitor repair orders, maintain fuel system and fuel budget, keep driver files and logs in compliance with Federal Motor Carrier Safety Administration, administer close of payroll period.
- Assisted with transition and set up of a new purchasing system from DOS to Oracle.
Realtor
ERA Real Estate Professionals
09.2004 - 04.2009
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of the real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Increased home sales through persuasion, negotiation and closing prowess.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the metro area of Dickson, TN.
Sales Associate
BellSouth Telecommunications
12.1998 - 04.2004
- Develop community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times with AHT of seven minutes.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Nashville, TNSkills
- Relationship building
- Verbal and written communications
- Marketing Strategies
- Data Management
- Product Promotion
- Payroll Administration and time management
- Staff training
- Customer Retention
- Records Organization and Management
- Customer Service
- Marketing
- Client Service
- Plan-o-gram implementation
- Stock replenishment
Timeline
Manager
Sportsman Bar
04.2023 - 01.2025
Merchandiser
Charles C Parks
05.2022 - 05.2024
Customer Service Representative II
Rotech Healthcare Inc.
06.2019 - 02.2022
Accounting Specialist
Peppers Automotive Group
11.2017 - 06.2019
Assistant Manager
Fred's Dollar Store
07.2016 - 07.2018
Manager
Sportsman Lounge
04.2016 - 06.2019
CNC Operator
Nashville Wire Products
02.2014 - 04.2016
Administrative Assistant III
Gaylord Opryland Resort & Convention Center
10.2007 - 12.2013
Realtor
ERA Real Estate Professionals
09.2004 - 04.2009
Sales Associate
BellSouth Telecommunications
12.1998 - 04.2004
Some College (No Degree) - Business Administration And Management
University of Phoenix
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