STANA DRAGUSIN
Tenno
Summary
Dynamic and versatile hospitality professional with extensive experience in front desk operations, housekeeping, and guest management. Skilled in adapting to diverse business and leisure environments, with strong attention to detail and a customer-focused approach. Proven ability to collaborate with multicultural teams, solve problems efficiently, and maintain high service quality standards. Recognized for professionalism, flexibility, and a genuine passion for hospitality.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Hotel La Perla
07.2025 - Current
- Greet guests warmly upon arrival and departure.
- Handle check-in and check-out procedures efficiently.
- Manage room assignments and ensure special requests are accommodated.
- Provide information about hotel services, amenities, local attractions, and directions.
- Respond to guest inquiries, requests, and complaints professionally and promptly.
Housekeeping Operational Manager
Ruby Bea Hotel
05.2024 - 06.2025
- Assign rooms and manage reservations, focusing on maximizing occupancy and guest satisfaction.
- Rooms and common area check
- Collaborate with the General Manager to define and achieve company objectives.
- Select and train operational staff.
- Evaluate team performance and support professional development.
- Provide regular reports on performance, occupancy, operational issues, and guest feedback.
- Reduce waste and optimize operational costs.
- Streamline operational processes.
- Draft and update Standard Operating Procedures (SOPs).
- Conduct monthly inventory of products and linens, monitoring stock and reordering promptly.
- Ensure constant cleanliness, order, and maintenance of rooms and public areas.
- Assign shifts and coordinate operational staff.
- Verify proper delivery of guest services.
- Supervise cleaning service quality in collaboration with external contractors.
- Manage Lost & Found, ensuring efficient registration and return of lost items.
- Handle product orders based on needs and available budget.
- Verify and approve invoices, checking correspondence with orders.
- Manage operational budget with a focus on cost control and resource optimization.
- Coordinate room operations with reception, housekeeping, and maintenance.
- Participate in and lead weekly meetings for updates and implementation of new procedures.
Housekeeping Executive
Lilly of the Valley Hotel
02.2024 - 04.2024
- Follow the daily schedule prepared by management.
- Ensure compliance with hygiene standards.
- Monitor services provided by external contractors.
- Supervise, train, and motivate the teams.
- Control and verify the work of staff under your responsibility throughout the day.
- Support staff in their tasks.
- Check room cleanliness at every stage of the guest’s stay.
- Record lost and found items according to procedures.
- Prepare the evening service.
- Respond to guest requests efficiently and professionally.
- Monitor public areas.
- Edit and complete the guest Cardex.
Executive Housekeeping Manager
Ultima Collection
10.2023 - 11.2023
- Directed and managed housekeeping staff, ensuring optimal performance and adherence to hotel standards.
- Maintained high quality and cleanliness standards across all guest rooms and public areas.
- Oversaw daily operations, coordinating workflow and optimizing efficiency.
- Managed inventory and supplies, ensuring cost-effective use of resources.
- Controlled budget allocations for the housekeeping department.
- Delivered exceptional customer service, resolving issues promptly and effectively.
Private Housekeeping Supervisor
Chateau Croix De Gardes
03.2023 - 09.2023
- Directed and coordinated daily operations of the chateau staff, assigning tasks and monitoring performance to ensure high standards.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness, safety, and presentation.
- Trained and mentored team members to ensure adherence to company procedures and service excellence.
- Managed inventory and supplies, optimizing resource use and operational efficiency.
- Oversaw crisis management and problem-solving during VIP events, ensuring seamless guest experiences.
Assistent Manager Restaurant
Forno Gusto
01.2023 - 03.2023
- Assisted in planning and organizing staff work shifts.
- Trained new employees (front of house, kitchen, and delivery staff).
- Monitored team performance and resolved minor internal conflicts.
- Acted as Manager in their absence.
- Covered table service during staff shortages.
Administrator
Optto Management Srl
01.2018 - 12.2022
- Established and managed new business ventures, overseeing all administrative and legal procedures.
- Prepared and coordinated documentation for public tenders and ISO certification audits at the European level.
- Recruited and onboarded construction sector personnel in collaboration with the Embassy of Indonesia in Romania.
- Directed the administrative and operational management of a specialized Italian restaurant, ensuring compliance, efficiency, and service quality.
Executive Housekeeping Manager
Grand Amore Hotel and Spa -Ricci Collection
03.2012 - 10.2017
- Directed and coordinated daily operations of the housekeeping department, overseeing staff scheduling, routine cleaning, and deep-cleaning programs.
- Ensured consistently high standards of cleanliness and presentation across guest rooms, suites, and common areas, achieving top guest satisfaction scores.
- Monitored and replenished guest amenities, guaranteeing attention to detail and luxury service standards.
- Negotiated with suppliers for cleaning materials and equipment, optimizing costs and ensuring timely delivery.
- Implemented strategies to reduce expenses and improve team productivity, enhancing operational efficiency.
- Collaborated with maintenance staff to plan preventive and corrective interventions, ensuring hotel facilities were always in excellent condition.
- Utilized property management software to streamline communication with other hotel departments.
- Conducted room inspections for departing guests to maintain quality control.
- Oversaw staff grooming and uniform standards, ensuring professional appearance in line with hotel policies.
Front Desk Receptionist
Four Seasons Hotels and Resorts
09.2007 - 02.2012
- Managing reservations via telephone, e-mail, and online booking platforms.
- Welcoming guests upon arrival and assigning rooms.
- Overseeing check-in and check-out procedures, processing payments, and issuing receipts or invoices.
- Providing detailed information about the hotel, available services, and local attractions.
- Addressing guest inquiries, special requests, and handling complaints with professionalism.
- Operating hotel management software and Property Management Systems (PMS).
- Monitoring room availability and updating reservation records.
- Accurately registering and maintaining guest information.
Education
Master Governante -
Academia Nazionale Professioni Alberghiere
Florence01-2012
Bachelor of Informatics -
Univeridad Europea Madrid
Madrid01-2007
Skills
Office & Productivity: Microsoft Office Suite (Word, Excel, PowerPoint), Windows OS
Reservation & Booking Systems: OTA management, Booking Engines, OPERA PMS, Infor HMS, eZee Absolute
Budgeting & Cost Control: Financial planning, monitoring, and reporting
CRM & Management Software: Shiji CRM, Gastromatic, Hotel Kit, Skovic, Chanel Manager, Personio
Data & Analytics: Business Intelligence tools, Leonardo, Program GPT, DATI
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Intermediate (B1)
German
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
HIKING COOKING Traveling and Cultural Exploration Meditation or Mindfulness Crafting or DIY projects
- Hiking & Travel: Demonstrates curiosity, adaptability, and resilience; experience navigating new environments and cultures.
- Cooking: Highlights creativity, attention to detail, and the ability to follow processes while experimenting with new ideas.
- Cultural Exploration: Reflects openness, cultural awareness, and strong interpersonal skills.
- Meditation & Mindfulness: Shows focus, stress management, and emotional intelligence.
- Crafting / DIY Projects: Demonstrates problem-solving, planning, and hands-on creativity.
Timeline
Front Desk Receptionist
Hotel La Perla
07.2025 - Current
Housekeeping Operational Manager
Ruby Bea Hotel
05.2024 - 06.2025
Housekeeping Executive
Lilly of the Valley Hotel
02.2024 - 04.2024
Executive Housekeeping Manager
Ultima Collection
10.2023 - 11.2023
Private Housekeeping Supervisor
Chateau Croix De Gardes
03.2023 - 09.2023
Assistent Manager Restaurant
Forno Gusto
01.2023 - 03.2023
Administrator
Optto Management Srl
01.2018 - 12.2022
Executive Housekeeping Manager
Grand Amore Hotel and Spa -Ricci Collection
03.2012 - 10.2017
Front Desk Receptionist
Four Seasons Hotels and Resorts
09.2007 - 02.2012
Master Governante -
Academia Nazionale Professioni Alberghiere
Bachelor of Informatics -
Univeridad Europea Madrid
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