Starbrina Callahan
Cordova
Summary
Dedicated and detail-oriented Operations Specialist with over 6 years of experience supporting high-stakes environments through precise coordination, project tracking, and cross-functional communication. Proven ability to manage workflows, maintain accurate documentation, and support team performance under tight deadlines. Known for proactive problem-solving, exceptional organizational skills, and strong proficiency in Microsoft Office tools. Seeking to transition into clinical project coordination where these transferable skills can support global clinical trials and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Specialist
St Jude Children's Research Hospital
10.2021 - Current
- Supported hospital operations and internal project workflows by coordinating daily task assignments and ensuring adherence to timelines and SOPs.
- Managed and maintained project-related documentation, including daily logs, shift reports, internal communication records, and process checklists.
- Assisted in onboarding and training new staff, creating educational tools such as quizzes and team games to enhance knowledge retention.
- Organized and documented departmental meetings, prepared presentation materials, and recorded notes and action items for follow-up.
- Updated internal systems and logs with detailed incident data, ensuring accuracy and regulatory alignment.
- Coordinated with cross-functional teams to ensure departmental coverage and smooth transitions across shifts.
- Identified gaps in operational procedures and collaborated with leadership to implement improvements that increased team efficiency and response time.
- Delivered high-quality service to internal stakeholders while maintaining attention to detail, time management, and compliance with institutional safety protocols.
Operations & Compliance Support
G4S Security Solutions
09.2018 - 10.2021
- Supported clinical operations by monitoring access control and documenting incident activity in compliance with hospital procedures and safety protocols.
- Maintained detailed shift reports and daily logs to support operational visibility, audits, and performance tracking.
- Participated in departmental briefings and communications to align team goals, share updates, and ensure smooth handoffs between shifts.
- Responded to urgent issues in real-time, escalating high-risk concerns and initiating incident documentation for formal review.
- Delivered exceptional internal service to staff, patients, and visitors by providing accurate information and consistent support in a high-volume, fast-paced healthcare setting.
- Collaborated with hospital leadership during special projects and emergency events to ensure coordinated communication and task execution.
- Conducted scheduled rounds and inspections, using systematic tracking methods to monitor and report potential risks.
- Contributed to ongoing improvements in documentation, communication protocols, and compliance with internal policies.
Education
Foreign Languages And Literatures
University of Memphis
Memphis, TN11-2020
Skills
- Project Coordination & Documentation
- Clinical/Regulatory Compliance Awareness (GCP, SOPs)
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Data Entry & Database Management
- Meeting Planning & Minute-Taking
- Cross-Functional Communication
- Detail-Oriented Workflow Management
- Budget & Invoice Tracking
Certification
- Project Management Foundations, LinkedIn - 2025
- project Management Solving Common Project Problems, LinkedIn - 2025
Languages
Chinese (Mandarin)
Limited Working
Timeline
Operations Specialist
St Jude Children's Research Hospital
10.2021 - Current
Operations & Compliance Support
G4S Security Solutions
09.2018 - 10.2021
Foreign Languages And Literatures
University of Memphis
Similar Profiles
Laila WalaniLaila Walani
Clinical Research Associate II - RN at St. Jude Children's Research HospitalClinical Research Associate II - RN at St. Jude Children's Research Hospital
Omolara NureniOmolara Nureni
Credentialing Specialist at St. Jude Children's Research HospitalCredentialing Specialist at St. Jude Children's Research Hospital
Isla RollinsonIsla Rollinson
Volunteer at St. Jude Children's Research Hospital Charity CupVolunteer at St. Jude Children's Research Hospital Charity Cup
Lloyd BustamanteLloyd Bustamante
Store Pharmacist at Watsons Personal Care Stores Philippines Inc.Store Pharmacist at Watsons Personal Care Stores Philippines Inc.
LaTonya V. MorrisLaTonya V. Morris
Value Stream Team Leader at PARKER HANNIFIN CHD-CHELSEAValue Stream Team Leader at PARKER HANNIFIN CHD-CHELSEA