Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Starlena Cain

Chattanooga,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have always strived for excellence in my job and can handle any situations that comes along.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Implementation Specialist

CDK Global Contractor Through Kforce
08.2021 - Current
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Working with Dealership staff on training agenda for a smooth transition from one platform to another.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Left>left in Dec 2022, went back after I left Ed Kirby in Dec 2023.

Parts Director

Edd Kirby's Adventure Cars
01.2023 - 12.2023
  • Implemented matrix markups, training staff, and implementing parts policies and procedures.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Handled returns, inventory control, customer support for all car lines, Chevrolet, Chrysler, and Mitsubishi.
  • Left due to new fixed operations director running all our customers and technicians off, spoke to owners and they said they had faith in what he was doing. I could not stand behind people being disrespected and belittled. The owners fired him just over a month after I left when they realized he was running the store into the ground and loosing all their techs.

Parts manager

Eagle Buick GMC
07.2019 - 09.2020
  • Cleaned up parts department! Fixed inventory, stocking levels, also trained employees on proper procedures!
  • Bolstered sales and inventory management by, adjusting matrix and inventory levels.
  • Partnered with managers to implement operational enhancements for paperwork processing, end of month process and parts needed.


Parts and MotorClothes director

Crystal Automotive, And Crystal Motorcycle Group
09.2009 - 07.2019
  • Nissan and Chevrolet parts manager from 2009 till Nissan franchise was sold in March 2016!
  • Was put in charge of two Harley-Davidson dealers that owners had purchased in 2016. Quickly learned H-D system and processes, helping them turn these stores around quickly making profits in parts and Motor clothes.
  • I took Nissan from 40% obsolete parts and Chevrolet from 30% down to Zero obsolescence within 1 year of taking over.
  • Created a team that worked together to bring sales up while building great inter company relationships.
  • Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities.

Chevrolet Parts Manager

Buddy Foster Chevrolet
03.2006 - 09.2009
  • Parts Manager of both locations! Zephyrhills, FL, and Dade city, FL.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts!
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Worked with staff to improve customer relations, improve gross profits, and built a team working with other departments.

Education

Some College (No Degree) - Business Management

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Operations management
  • Customer Relations
  • Budgeting
  • Negotiation
  • Client Needs Assessment
  • Business Development
  • Strategy Implementation
  • Building Systems and Services
  • Performance Goal Achievement
  • Performance Improvement

Certification

  • Chevrolet Parts manager certification till 2009-2016
  • Nissan Manager certification 2009-2016
  • GMC Parts manager certification 2019-2020

References

Hank Wilson 423-618-3102

Jimi Martin 352-217-9430

Steve Lamb 352-302-0876 

Timeline

Parts Director

Edd Kirby's Adventure Cars
01.2023 - 12.2023

Implementation Specialist

CDK Global Contractor Through Kforce
08.2021 - Current

Parts manager

Eagle Buick GMC
07.2019 - 09.2020

Parts and MotorClothes director

Crystal Automotive, And Crystal Motorcycle Group
09.2009 - 07.2019

Chevrolet Parts Manager

Buddy Foster Chevrolet
03.2006 - 09.2009

Some College (No Degree) - Business Management

Pasco-Hernando State College
  • Chevrolet Parts manager certification till 2009-2016
  • Nissan Manager certification 2009-2016
  • GMC Parts manager certification 2019-2020
Starlena Cain