Starr Morgan
Sweetwater
Summary
Dynamic dispatcher with proven expertise at Jj Plumbing, adept at optimizing response times and enhancing workflow efficiency. Skilled in dispatch software and customer relations, I excel in high-pressure environments, ensuring timely assistance and fostering teamwork. Committed to training and developing team members, I prioritize effective communication and problem-solving to achieve operational excellence.
Overview
14
14
years of professional experience
Work History
Dispatcher
Jj Plumbing
Sweetwater, TN
06.2022 - Current
- Coordinated service calls and assigned technicians to optimize response times.
- Monitored real-time communication between field staff and office personnel.
- Maintained accurate records of service requests and technician dispatches.
- Assisted in scheduling appointments based on priority and availability.
- Implemented process improvements to enhance workflow efficiency.
- Trained new team members on dispatch protocols and software systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Kitchen Aide
Parkwest Hospital
Knoxville, TN
08.2012 - 10.2013
- Prepared and assembled meals according to dietary guidelines and patient preferences.
- Maintained cleanliness of kitchen area following health and safety protocols.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Operated kitchen equipment safely while adhering to operational procedures.
- Collaborated with kitchen staff to ensure timely meal service for patients.
- Supported food service team during peak hours, enhancing workflow efficiency.
Dispatcher
Dean Plumbing Heating and Cooling
Knoxville, TN
08.2019 - 05.2020
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Preschool Teacher
Little Minds at Work
Knoxville, TN
05.2018 - 08.2019
- Facilitated engaging learning activities to promote cognitive and social development in preschool-aged children.
- Implemented individualized lesson plans tailored to diverse learning styles and developmental needs.
- Collaborated with parents to support children's progress and address any concerns effectively.
- Maintained a safe and nurturing classroom environment, reinforcing positive behavior through guidance and support.
- Assessed student development regularly, adapting instructional strategies to enhance learning outcomes.
- Coordinated classroom events, fostering community involvement and enhancing family engagement in education.
Sales Associate
Once up a Child
Knoxville, TN
09.2017 - 05.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained organized sales floor by restocking merchandise and arranging displays effectively.
- Collaborated with team members to improve store operations and customer service standards.
- Learned inventory management practices to support stock replenishment and loss prevention efforts.
- Adapted quickly to changing retail environments, providing flexible support during peak hours.
Sales Associate
Davids Bridal
San Diego, CA
12.2016 - 06.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained organized sales floor by restocking merchandise and arranging displays effectively.
- Collaborated with team members to improve store operations and customer service standards.
Education
High School Diploma -
Bearden High School
Knoxville, TN05-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
Timeline
Dispatcher
Jj Plumbing
06.2022 - Current
Dispatcher
Dean Plumbing Heating and Cooling
08.2019 - 05.2020
Preschool Teacher
Little Minds at Work
05.2018 - 08.2019
Sales Associate
Once up a Child
09.2017 - 05.2018
Sales Associate
Davids Bridal
12.2016 - 06.2017
Kitchen Aide
Parkwest Hospital
08.2012 - 10.2013
High School Diploma -
Bearden High School