Steffen Cameron
McMinnville
Summary
Results-oriented professional with extensive experience in sales operations and service coordination. Known for strong problem-solving and technical troubleshooting skills, consistently achieving sales targets while improving team performance and customer relations.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales and Service Manager
Security Equipment Company
McMinnville
06.2022 - Current
- Managed team performance to achieve sales targets and enhance customer satisfaction.
- Developed training programs to improve staff skills and service.
- Resolved service issues by coordinating with technical teams for prompt solutions.
- Monitored budget allocations to optimize resource utilization across departments.
- Led initiatives to improve operational efficiency and reduce service response times.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
Service Technician
Security Equipment Company
McMinnville
06.2010 - 06.2022
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Assembled components into complete systems following blueprints or other instructions.
- Resolved software-related issues by troubleshooting programs and applications.
- Installed new components or replaced defective parts to restore functionality.
Education
Warren County High School
McMinnville, TNSkills
- Team management
- Customer satisfaction
- Sales forecasting
- Service coordination
- Budget management
- Technical troubleshooting
- Inventory tracking
- Effective communication
- Employee training
- Problem solving
- Performance monitoring
- Decision making
- Sales operations
- Schedule management
- Account management
- Customer relations
References
References available upon request.
Timeline
Sales and Service Manager
Security Equipment Company
06.2022 - Current
Service Technician
Security Equipment Company
06.2010 - 06.2022
Warren County High School