Stephan L. Nicholson
Clarksville,TN
Summary
Innovative IT and Security Specialist with 7+ years maintaining systems, updating hardware and software, and managing healthcare databases and 15+ years of experience in leadership, multi-tasking, critical evaluation, and administrative roles. Proficient in diagnosing and troubleshooting hardware and software problems, ensuring minimal downtime. Demonstrate expertise in contract management, compliance, and project execution, ensuring on-time and within-budget completion of complex government initiatives. Skilled in strategic planning and resource allocation within high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lieutenant- Shift Supervisor
Chenega Security International Inc.
06.2023 - Current
- Company Overview: Kyogamasaki Communication Site Kyoto-Kyotango, Japan
- Review & ensure clarity, completeness, accuracy, of all written reports, timesheets, & logbook entries
- Provide supervisory oversight of shift guard force personnel
- Ensure daily & weekly schedule is properly maintained to meet all staffing needs regarding coverage & mitigating overtime
- Lead and conduct weekly or monthly trainings as required to satisfy program & contractual responsibilities
- Function as on scene commander & direct security personnel during any unusual or emergency response situations
- Decisive decision-making affecting personnel related to compliance with company policies & procedures
- Collaborated with other departments for seamless execution of initiatives, promoting synergy across the organization.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Conducted thorough risk assessments for potential projects, identifying areas of concern and mitigation strategies.
Postal Registry Clerk-JMMT
Vectrus Logistics Civil Augmentation Program V (LOGCAP V)
01.2022 - 06.2023
- Company Overview: Camp Arifjan, Kuwait
- Support Vectrus’ initiative daily by providing each Army Service Component Command Commander dedicated regional sustainment capability with 72-hour response time
- Augment theater sustainment, engineering, & base operations support, enabling forces to rapidly respond to global contingency & non-contingency missions across continuum of military operations
- Monitor & regulate access to data files, safeguarding information using federal databases
- Prepare & stage incoming and outgoing mail for military airlines, aircraft, & ground support vehicles, ensuring a 100% on-time delivery rate
- Dispatch pro-grade (DD Form 1372) & retro-grade reports from the Joint Military Mail Terminal to Army Post Offices, optimizing mail flow with 100% accuracy
- Create systems & structures by collaborating with designated staff & community-based organizations, facilitating effective & efficient processes for customer support
- Generate, analyze, and interpret program information reports, enhancing implementation of solution strategies to assist continuous programmatic improvement
- Coordinate activities to accomplish Army mission objectives within specified time limits & budget constraints, ensuring successful mission execution and fiscal responsibility
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Optimized document retrieval processes by establishing effective cataloguing system that allowed for quick access when required.
- Performed regular audits of registry data, identifying inconsistencies and rectifying errors.
ASG-Kuwait Force Protection Sergeant
Triple Canopy Inc.
01.2020 - 01.2022
- Company Overview: Camp Arifjan, Kuwait
- Worked over 6,800 hours, earning multiple accommodations for exceptional attendance, high performance, & outstanding service during Covid-19
- Safeguarded military & civilian contractor personnel by strategically planning & overseeing security operations, ensuring safety of all stakeholders
- Conducted detailed personnel inspections & assessments to verify compliance with relevant regulations & proactively communicated necessary adjustments, ensuring regulatory adherence
- Analyzed IT systems and infrastructure while processing vulnerability results & interpreting associated risks, enhancing system security & resilience
- Documented routine inspection findings & necessary future actions, as appropriate, reducing gaps in employee productivity performance of essential objectives through team trainings & performance evaluations
- Managed 15-20 personnel along with all sensitive & controlled items for military Ammo Supply Point
- Maintained daily timesheets & payroll functions, managed scheduling to meet operation staffing requirements
Lifestyle Management Coach
Sharecare
08.2016 - 01.2020
- Company Overview: Franklin, TN
- Cared for 60-120 clients weekly, equipping all with educational tools, communication, & resources related to specific needs, treatment goals
- Performed remote & on-site consultations within an IT environment for the resolution of technical issues
- Enhanced IT system performance & functionality by installing & providing guidance in the management of software & hardware components
- Delivered first-tier support while troubleshooting technology products & applications and ensuring seamless functionality & user satisfaction
- Mentored 60-120 clients by imparting coping tools & promoting positive healthcare & lifestyle management behaviors which enabled patrons to make healthier choices independently
Scheduling Manager
Helton Security
09.2018 - 11.2019
- Company Overview: Nashville, TN
- Coordinated the training of 10-12 employees weekly while providing essential documentation, tools, & resources, boosting the ability to perform organizational operations appropriately
- Directed execution of weekly schedules through strategic analysis of organizational metrics, optimizing staffing levels while sustaining all budgetary requirements
- Evaluated employee's time recorded versus time worked to confirm appropriate compensation, addressing, & resolving all issues proactively
- Daily & weekly audits of timesheets while executing daily payroll functions, guaranteeing accurate processing
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives
Lifestyle Management Coach
Healthways
08.2012 - 08.2016
- Company Overview: Franklin, TN
- Collaborated with 60-120 clients every week, providing proficient support employing face-to-face individualized coaching sessions while advocating for positive health & well-being
- Set up new user accounts, profiles, and passwords utilizing established company software system while providing proficient & detailed IT support
- Observed business applications using remote desktop, ensuring uninterrupted & secure operation
- Diagnosed problems, find the root cause, & supply lasting solutions, reducing recurring problems
- Logged & tracked all stages of IT help desk support, ensuring effective incident management
Education
Bachelor of Science - Health & Human Performance
Austin Peay State University
Clarksville, TN08.2011
Associate of Liberal Arts -
Hopkinsville Community College
Hopkinsville, KY12.2008
Skills
- Hardware Troubleshooting
- Software Installation and Configuration
- Security Clearance
- Risk Management
- Project Management
- Defense Technology
- Contractual Documentation
- Microsoft Windows Suite
- CompTIA Security
- Security management
- Incident command
- Operational efficiency
Certification
- CompTIA Security+ Certification, 12/01/22, 12/01/24
- DOD Clearance Secret, United States Department of Defense (DOD), 03/01/30
Affiliations
- Kappa Alpha Psi Inc.
Timeline
Lieutenant- Shift Supervisor
Chenega Security International Inc.
06.2023 - Current
Postal Registry Clerk-JMMT
Vectrus Logistics Civil Augmentation Program V (LOGCAP V)
01.2022 - 06.2023
ASG-Kuwait Force Protection Sergeant
Triple Canopy Inc.
01.2020 - 01.2022
Scheduling Manager
Helton Security
09.2018 - 11.2019
Lifestyle Management Coach
Sharecare
08.2016 - 01.2020
Lifestyle Management Coach
Healthways
08.2012 - 08.2016
Bachelor of Science - Health & Human Performance
Austin Peay State University
Associate of Liberal Arts -
Hopkinsville Community College
- CompTIA Security+ Certification, 12/01/22, 12/01/24
- DOD Clearance Secret, United States Department of Defense (DOD), 03/01/30
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