Stephani Taylor
Jamestown
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Billing Specialist
All Care Plus/Quality Home Health
09.2013 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Secretary/Paralegal
Walker Law Firm
08.2005 - 09.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into the system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Receptionist Assistant
Roane State Community College
01.2004 - 07.2005
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Associate of Science - Business Managment/Office Administration
Roane State Community College
Harriman, TN07-2005
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- HIPAA compliance
- Decision-making
- Data entry proficiency
- Claim submission
- Record preparation
Timeline
Billing Specialist
All Care Plus/Quality Home Health
09.2013 - Current
Secretary/Paralegal
Walker Law Firm
08.2005 - 09.2013
Receptionist Assistant
Roane State Community College
01.2004 - 07.2005
Associate of Science - Business Managment/Office Administration
Roane State Community College
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