Stephanie Bradley
Spring Hill
Summary
Proven record of facilitating support services and managing fast-paced office operations for over 10 years. Strong organizational and communications skills with the ability to simultaneously direct multiple business affairs. A multitude of versatile skills transfer into my administrative setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Dry Creek Construction
05.2018 - Current
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
- Supervise 100+ projects ranging from $2,000 - $185k from project start through delivery by prioritizing needs and delegating assignments.
- Track and record on average 30+ open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Maintain accurate documentation of all projects, facilitating efficient audits and future reference.
- Oversee day-to-day processing of payroll for 25 employees, including review of timesheets and computing pay in accordance with FLSA.
- Provide technical direction on restoration projects and initiatives to other engineers, vendors, insurance adjusters, and policy holders.
- Transition projects from estimation and pre-construction phase to well-defined project execution plan.
- Plan and arrange meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Lead Patient Coordinator
Center For Interdisciplinary Spine
07.2017 - 05.2018
- Updating documentation and reports detailing patient activities, care actions and outpatient determinations.
- Supporting Chief Operating Officer with daily operational functions and weekly reports.
- Evaluating effectiveness of current strategies with interdisciplinary team and utilizing recommendations to make permanent improvements to care standards.
- Utilizing appropriate tracking tools, i.e. authorization logs, Outlook Calendar or task function, to ensure follow-up on critical timeliness.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Collecting, organizing and disseminating quality data from multiple sources including health plans, hospitals, providers and government entities to appropriate individuals.
- Tasked with answering phone calls, emails, letters and faxes in an efficient manner and provided informative and professionally responses.
- Responsible for registrations, appointment scheduling, telephone coverage and patient referrals.
- Organizing and maintaining patient charting process, prioritizing, reviewing charts for completeness.
- Developed and maintained relationships with patient's insurance carriers and attorney representatives.
Senior Administrative Assistant
Nivano Physicians
04.2016 - 07.2017
- Supported CEO, COO and Medical Director through personal document management, calendar organization and collateral preparation for meetings.
- Managed large volumes of documents including, scanning, faxing and scanning incoming mail.
- Facilitated a fast-paced, dynamic and professional environment.
- Represented the company at conferences and seminars, serving as an executive staff liaison to several committees.
- Prepared meeting minutes and edited subcontractor proposals, project punchlists, transmittals and memorandums for organizational support.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Assisted with event planning, including associated travel and logistical arrangements.
- Provided clerical support to company employees, including copying, faxing and file management.
Office Manager/ Case Manager/ Marketing Lead
Disability Action Advocates
12.2013 - 04.2016
- Excelled in managing the entire companies marketing through social media and company websites.
- Delivered exceptional customer service by managing 4 different company locations call queues as well as ordering, picking up and sending out medical records.
- Maintained a dynamic and functioning office by handling all work order and building maintenance.
- Constantly exceeded new client monthly quotas by over 10 or 20 leads per month.
- Supervised 2 employees in our office and trained any new employees on their job function, standard operation procedures and each different disability programs qualifications and eligibility.
- Meticulously updated higher management on all continuing clients, work schedules and progress throughout the month.
- Participated in company conference calls to update management with new schedules, employee progress and work production.
Manager
City Of Sacramento
05.2009 - 12.2013
- Exceptionally trained, managed, and supervised new employees to prepare and teach swim lessons for 7-10 kids 3 times a day utilizing Microsoft Excel
- Coordinated the work schedules for over 25 employees warranting multiple promotions from lifeguard, to Senior Lifeguard to Manager
- Developed, provided, and reviewed children's progress reports with parents
- Managed pool maintenance and safety procedures and policies and maintained a clean working environment for all customers and employees
Education
High School Diploma -
Calvine High School
Sacramento, CA 05.2010
Business Administration And Management
Foothill Community College
Skills
- Excellent written verbal communication with executives, employees, and clients
- Solution-oriented with exceptional critical thinking
- Strong time management and administration skills
- Experienced in project development and oversight
- 60 WPM typing speed
- Close attention to detail with excellent multi-tasking ability
- Composed and professional demeanor
- Expert proficiency with Microsoft Office, Adobe, Excel, and QuickBooks
- Effective leadership and motivational skills
Timeline
Project Coordinator
Dry Creek Construction
05.2018 - Current
Lead Patient Coordinator
Center For Interdisciplinary Spine
07.2017 - 05.2018
Senior Administrative Assistant
Nivano Physicians
04.2016 - 07.2017
Office Manager/ Case Manager/ Marketing Lead
Disability Action Advocates
12.2013 - 04.2016
Manager
City Of Sacramento
05.2009 - 12.2013
High School Diploma -
Calvine High School
Business Administration And Management
Foothill Community College
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