Stephanie Clark
Lascassas,TN
Summary
Dynamic Customer Service Representative with a proven track record at Tractor Supply Company, excelling in complaint resolution and customer satisfaction. Skilled in CRM systems and effective communication, I successfully reduced process inconsistencies while training team members, ensuring prompt service and high standards in customer care.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tractor Supply Company
10.2017 - Current
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-2007
Skills
- Account updating
- Clear communication
- Complaint resolution
- [Software] CRM system proficiency
- Data entry
- Written and oral communication
- Technical troubleshooting
- Customer satisfaction
- Multitasking and organization
- Office equipment proficiency
- Team collaboration
- Microsoft outlook
- Microsoft Excel
- Microsoft Office Suite
Timeline
Customer Service Representative
Tractor Supply Company
10.2017 - Current
High School Diploma -
Oakland High School