Stephanie Cruzate Torres
2350 Eveningview Dr Memphis TN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
6
6
years of professional experience
Work History
Supervisor/Server
Quartiere Italian Neighborhood Italian a
05.2022 - 06.2025
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Worked with TOAST POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Babysitter/Dog Sitter
Lunarejo Family
04.2021 - 05.2025
- Followed pet care instructions, dietary needs and medication regimens.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Led indoor and outdoor activities to entertain and occupy children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
Server
Indian Harbor Yacht Club
05.2021 - 05.2022
- Cultivated warm relationships with regular members.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cashier
McDonald's
04.2021 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Farmers Market
09.2019 - 10.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Stamford Public Schools
Skills
- Cool Under Pressure
- Able to Lift 30 Pounds
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
- Menu Memorization and Presentation
- Warm and Friendly
- Customer Service and Rapport
- Food and Beverage Service
- High-Volume Dining
- Special Requests and Substitutions
- Age Verification
- Independent and outgoing individual
- Safe food handling
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Team supervision
- Wine service
- Serving food and beverages
- POS system operations
- Customer service
- Problem-solving
- Responsible and trustworthy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor/Server
Quartiere Italian Neighborhood Italian a
05.2022 - 06.2025
Server
Indian Harbor Yacht Club
05.2021 - 05.2022
Babysitter/Dog Sitter
Lunarejo Family
04.2021 - 05.2025
Cashier
McDonald's
04.2021 - 05.2021
Cashier
Farmers Market
09.2019 - 10.2019
High School Diploma -
Stamford Public Schools
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