Top-notch Executive Leader with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Office Director
Senior Care Associates
03.2023 - Current
Coordinated meetings and events for both internal staff and external clients or partners.
Negotiated contracts with vendors, resulting in cost savings and improved service quality.
Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
Monitored inventory levels for office supplies; proactively ordering when necessary.
Oversaw financial operations such as accounts receivable, accounts payable and payroll.
Collaborated with executive leadership on long-term goal setting initiatives for continued success.
Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
Provided guidance and support to employees during challenging situations or periods of change within the company.
Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Coordinated office events, seminars and meetings for staff and clients.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Completed bi-weekly payroll for 50+ employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Implemented project management techniques to overcome obstacles and increase team productivity.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Managed patient documentation meticulously, ensuring accuracy and confidentiality in all record-keeping processes.
Established trust and rapport with patients and families by consistently demonstrating empathy, professionalism, and a genuine commitment to their wellbeing.
General Manager of Operations
Ride Royal Blue ATV Resort And Campground
04.2014 - 01.2021
Managed 4 properties within the same company and provided personal on call availability 24/7 daily.
Directed team of personnel in busy off-road, hotel/campground setting with 200+ revolving rooms.
Promoted and assisted in growing the company image via social media, ads, facebook groups and more.
Partnered with vendors and suppliers to effectively manage and budget.
Devised IT system for personnel and installed necessary systems.
Configured and implemented IT initiatives to produce measurable business value.
Interviewed, hired, supervised, trained and motivated staff members to achieve optimal productivity.
Developed innovative sales and marketing strategies to facilitate business expansion.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Coordinated, directed and monitored cleaning staff in their duties daily.
Communicated repair needs to maintenance staff.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports and other business documentation.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Maintained controls over expenses and inventory for optimal budget tracking.
Adhered to federal and state guidelines and managed payroll and benefits for employees.
Completed human resource operational requirements by scheduling and assigning employees.
Verified timekeeping records and handled any discrepancies with employees.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Provided excellent customer service relations allowing for substantial growth to company.
Full-time Parent
Self Employed Services
05.2007 - 04.2014
Took time away from professional career to raise young children and manage household.
General Manager of Operations
Belle Meade Oil Company
03.2000 - 04.2007
Trained, coached and mentored staff.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Completed human resource operational requirements by scheduling and assigning employees.
Identified cost-effective vendors and set up favorable contracts, ensuring company's bottom line.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for all employees.
Managed vendor performance to maximize profitability and achieve financial objectives.
Education
High School Diploma -
Deer Park High School
Deer Park, TX
05.1995
Skills
Operations of Daily Business Management
Business & Budget Administration and Reporting
Information Technology Management
Strong Sales Techniques
Sales and Merchandising
Payroll Management
Accounts Payable and Accounts Receivable
Microsoft Word, Excel, Powerpoint, and Outlook Proficient
Correspondence and Records Management
Monthly Reconciliations and Auditing
Exceptional Customer Service and Client Relations
Hospitality Management
Daily Facility Operations and Department Coordination
Company Safety Policies
Supply Inventory Management
Vendor Negotiations
Market Growth
Employee Hiring, Scheduling, Mentoring and Training
Planning and Prioritization
Accomplishments
Supervised team of 50+ staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Outstanding Letters of Recommendation
Certification
CPR Certified - Currently
Timeline
Business Office Director
Senior Care Associates
03.2023 - Current
General Manager of Operations
Ride Royal Blue ATV Resort And Campground
04.2014 - 01.2021
Full-time Parent
Self Employed Services
05.2007 - 04.2014
General Manager of Operations
Belle Meade Oil Company
03.2000 - 04.2007
High School Diploma -
Deer Park High School
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