Stephanie Dehond
South Pittsburg,TN
Summary
I have been in the medical field for over 20 years and would be an asset to any team!
Overview
14
14
years of professional experience
Work History
Receptionist
CHI Memorial Hospital
Chattanooga, TN
07.2025 - Current
- Coordinated appointment scheduling, optimizing office calendar for maximum efficiency.
- Addressed patient inquiries promptly.
- Utilized multi-line phone systems to manage high call volumes while maintaining professionalism and courtesy.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
Optometric Technician
Spectacles Family Eye Care
03.2024 - 03.2025
- As an Optometric Technician I performed patient pretesting, special testing, refractions, charting, front desk duties when needed, and a few administrative tasks.
Ophthalmic Technician/Certified Scribe
Friedrich Eye Associates
02.2023 - 11.2023
- As an Ophthalmic Technician and Certified Scribe, I performed patient pretesting, special testing (OCT, VF, OPTOS, ERG/VEP), refractions, charting, and prepared patients for laser procedures.
Ophthalmic Technician
Southeast Eye Specialists
06.2022 - 02.2023
- As an Ophthalmic Technician I performed patient pretesting, charting, measured blood pressures, and prepared patients for injections.
Administrative Patient Care Technician
Parkridge Medical Center
09.2021 - 06.2022
- As a Technician I checked in and registered patients, measured vitals, prepared patients for hyperbaric chamber sessions, and sanitized exam rooms.
Psychiatric Technician
Moccasin Bend Mental Health Institute
06.2021 - 09.2021
- As a Psychiatric Technician I would assist patients with daily activities, establish a safe environment, applied restraints, measured vitals, and completed patient reports accurately and efficiently.
Ophthalmic Technician
Allied Eye
03.2021 - 06.2021
- As an Ophthalmic Technician I performed patient pretesting, refractions, and charting.
Customer Service Representative (Corporate Accounts)
BlueCross BlueShield of Tennessee
08.2019 - 03.2021
- Proudly completed training at the top of my class. As a representative for Corporate Accounts, I thoroughly and accurately provided all information requested by members regarding their corporate insurance policies.
Optometric Technician
Thompson and Lett Eyecare
03.2013 - 06.2019
- As an Optometric Technician I performed patient pretesting, limited special testing, all reception duties, and ordered patient contact lenses and all trial contact lenses for the office. When needed, I would take patient measurements for eyeglasses, repair frames, and adjust them at patient’s request.
Lab Technician
LensCrafters
09.2011 - 03.2013
- As a Lab Technician I constructed patient eyeglass lenses according to their prescriptions. I would also adjust and repair frames as needed.
Education
Associate in Criminal Justice -
Chattanooga State
07.2021
Certification - Medical Billing And Coding
Miller-Motte Technical College
Chattanooga, TN01-2027
Skills
- Ophthalmology
- Sub-acute care
- Customer service
- Vital signs
- Typing (60 WPM)
- ICD-10 coding
- Documentation review
- HIPAA
- Anatomy knowledge
- Patient care
- Triage
- EMR systems
- Multitasking
- Medical terminology
- Behavioral health
- Microsoft Office
- Patient observation
- Communication
- Data entry
- Medical scheduling
- Insurance verification
- Crisis intervention
- Care plans
- ER experience
- Telephone skills
- Time management
- Administrative support
- Multi-line telephone operation
- Clerical support
- Optometry
Timeline
Receptionist
CHI Memorial Hospital
07.2025 - Current
Optometric Technician
Spectacles Family Eye Care
03.2024 - 03.2025
Ophthalmic Technician/Certified Scribe
Friedrich Eye Associates
02.2023 - 11.2023
Ophthalmic Technician
Southeast Eye Specialists
06.2022 - 02.2023
Administrative Patient Care Technician
Parkridge Medical Center
09.2021 - 06.2022
Psychiatric Technician
Moccasin Bend Mental Health Institute
06.2021 - 09.2021
Ophthalmic Technician
Allied Eye
03.2021 - 06.2021
Customer Service Representative (Corporate Accounts)
BlueCross BlueShield of Tennessee
08.2019 - 03.2021
Optometric Technician
Thompson and Lett Eyecare
03.2013 - 06.2019
Lab Technician
LensCrafters
09.2011 - 03.2013
Associate in Criminal Justice -
Chattanooga State
Certification - Medical Billing And Coding
Miller-Motte Technical College