Stephanie Dowell
Memphis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, Remote
First Source Healthcare
Louisville
10.2023 - 02.2025
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
Clinic Health Aide
IDEA Public Charter School
Ft. Worth
08.2021 - 02.2023
- Ordered medications from approved suppliers following physician instructions for each student's individual needs.
- Performed routine cleaning tasks such as sanitizing surfaces and stocking supplies within the school clinic area.
- Provided guidance to school staff on medical concerns related to students.
- Responded promptly to emergency situations involving students or faculty within the school setting.
- Conducted individual health assessments of students including taking height, weight and blood pressure readings.
- Attended weekly meetings with administrative personnel to discuss changes in district policies relating to student health.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Administered prescribed medications under direction from physician.
Certified Nursing Assistant
Ave Maria Home
Memphis
10.2020 - 05.2021
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered call lights promptly and responded to patient needs accordingly.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reported changes in patient condition to registered nurse or physician.
Certified Nursing Assistant
Methodist Le Bonheur Germantown Hospital
Germantown
04.2019 - 05.2020
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
Certified Nursing Assistant
Regional One Health Medical Center
Memphis
01.2018 - 04.2019
- Helped residents walk with or without self-help devices.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Provided emotional support to patients and families during difficult times.
- Documented activities and recorded information in EMR system.
Education
Vocational Diploma - Medical Billing And Coding
Peloton College
Arlington, TX12-2025
Vocational Certficate - Certified Nursing Assistant
Career Academy
Memphis, TN04-2015
High School Diploma -
Covington High School
Covington, TN05-1996
Skills
- Medical coding
- Patient care
- Electronic health records
- Customer service
- Health assessments
- HIPAA compliance
- Microsoft Excel
- Customer relationship management (CRM)
- Spreadsheets
- Understanding customer needs
- Billing adjustments and refunds
- Inbound call answering
- Calm under pressure
- Call triaging
- Call center procedures
- Call documentation
- Document and records management
- Decision-making
- Multitasking and prioritization
- Work prioritization
- Call management
- Critical thinking
Timeline
Customer Service Representative, Remote
First Source Healthcare
10.2023 - 02.2025
Clinic Health Aide
IDEA Public Charter School
08.2021 - 02.2023
Certified Nursing Assistant
Ave Maria Home
10.2020 - 05.2021
Certified Nursing Assistant
Methodist Le Bonheur Germantown Hospital
04.2019 - 05.2020
Certified Nursing Assistant
Regional One Health Medical Center
01.2018 - 04.2019
Vocational Diploma - Medical Billing And Coding
Peloton College
Vocational Certficate - Certified Nursing Assistant
Career Academy
High School Diploma -
Covington High School
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