Stephanie Findley
Murfreesboro,TN
Summary
Adaptable Business Manager with background elevating performance and profitability. Well-versed at building relationships, managing finances and motivating teams. Proactive and forward-thinking with keen eye for identifying issues while always willing to take on any task.
Professional in life enrichment with strong team collaboration and results-driven mindset. Skilled in program development, activity planning, and fostering positive environments. Known for adaptability, reliability, and engaging with diverse groups. Focused on enhancing participant well-being and satisfaction.
Diligent professional with solid background in creating engaging activities and programs to enhance residents' quality of life. Successfully coordinated events and facilitated group activities that promoted social interaction and emotional well-being. Demonstrated effective communication and strong organizational skills.
Overview
13
13
years of professional experience
Work History
Life Enrichment Assistant
Harmony At Victory Station
08.2024 - Current
- Maintained necessary supplies inventory while adhering to budgetary constraints for optimal program execution.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
Lead Cake Decorator
Publix
02.2024 - 12.2024
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
- Established an organized system for tracking project progress from initial consultation through final delivery.
- Implemented successful marketing strategies for seasonal promotions that boosted both sales revenue and brand visibility.
Business Owner
Stephanie's Sweet Spot
05.2021 - 02.2024
- Company Overview: Specializing in custom cakes and on trending food ideas
- Investing in online marketing as well as using social media platforms to promote my business
- Exemplary customer service skills
- Collaborated with other relative businesses to grow my brand seeing an increase in wedding cake sales by 20% my first year
- Specializing in custom cakes and on trending food ideas
Bakery Manager/Cake Decorator
Boro Town Cakes
10.2016 - 05.2021
- I increased my cake sales by 52% my first year, by my fourth year cake sales had increased by 275%
- Increased profit margin on select menu items by switching to local suppliers with lower ingredient cost
- Created a cross training program to ensure my staff members were able to perform confidently and more effectively in other positions
- Maintained a 90% employee retention rate
- Hired, trained and coached staff members on customer service skills as well as upselling for a greater profit
- Provided health and safety training as well as Covid 19 safety standards achieving no less than 99% on every health inspection
- Created additional sales by being involved in local programs such as The Boro Art Crawl and our local farmers market
- I worked diligently getting our products sold in different small businesses expanding our exposure and bringing in a new source of sales
Executive Pastry Chef
Gabriel's at the Old Mill
12.2014 - 09.2016
- Prepare cakes, pastry and signature desserts to be sold at dinner service
- Assure the high level of excellence that was expected of my staff and promptly correct mistakes to make it a learning experience
- Keeping our stock inventory at a minimum to have the freshest product available
- Have an uplifting positive attitude everyday to lead our shift onto the right food to get the best results from them
- With this came a great team that would always deliver
Customer Service Representative
AT&T
11.2012 - 11.2013
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Answered inbound calls to handle various concerns, set appointments and close sales
Education
Medical Coding -
Tennessee Collage of Applied Science
Nursing -
Tennessee Collage of Applied Science
Skills
- Leadership
- Critical thinking
- Conflict Management
- Business Development
- Behavioral support
- Motivational techniques
Timeline
Life Enrichment Assistant
Harmony At Victory Station
08.2024 - Current
Lead Cake Decorator
Publix
02.2024 - 12.2024
Business Owner
Stephanie's Sweet Spot
05.2021 - 02.2024
Bakery Manager/Cake Decorator
Boro Town Cakes
10.2016 - 05.2021
Executive Pastry Chef
Gabriel's at the Old Mill
12.2014 - 09.2016
Customer Service Representative
AT&T
11.2012 - 11.2013
Nursing -
Tennessee Collage of Applied Science
Medical Coding -
Tennessee Collage of Applied Science
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