Stephanie Foxx
Lenoir City
Summary
Experienced 911 Emergency Dispatcher adept at managing high-pressure situations while maintaining effective communication among first responders. Strong background in training and mentoring new team members, contributing to improved response accuracy and operational efficiency. I am always a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
8
8
years of professional experience
Work History
911 Emergency Dispatcher
Loudon County E911
Loudon, TN
03.2021 - Current
- Coordinated emergency response operations for various incidents, ensuring timely assistance to affected individuals.
- Utilized CAD software to log and manage emergency calls, enhancing response accuracy and efficiency.
- Monitored radio communications between first responders, facilitating effective on-scene coordination.
- Trained new dispatchers on protocols and systems, fostering team competency and performance consistency.
- Developed training materials for dispatch procedures, enhancing onboarding experience for new staff members.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Shift Lead
Love's Travel Shop
Lenoir City, TN
02.2019 - 05.2021
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Resolved customer complaints effectively, leading to enhanced loyalty and repeat business.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Implemented processes that improved inventory management accuracy and reduced waste.
- Coordinated team schedules to optimize coverage during peak hours and enhance customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Delivery Driver
NAPA
Lenoir City, TN
08.2018 - 02.2019
- Delivered automotive parts efficiently, ensuring timely arrivals to various customer locations.
- Maintained accurate delivery logs, tracking orders and confirming receipt with clients.
- Inspected vehicle regularly to ensure compliance with safety standards and operational efficiency.
- Monitored traffic patterns to adjust routes proactively, improving overall delivery times.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Broadway High School
BroadwaySkills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Typing speed
- Geographical expertise
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Decision-making
- Computer skills
- Information gathering and relay
- Computer-aided dispatching
- Multitasking and prioritization
- Telephone etiquette
- Dependable and responsible
- Coaching and mentoring
- CPR and first aid
- NCIC database
- Emergency medical dispatch (EMD)
- Communications training officer (CTO)
- Team leadership
- Multitasking
- Time management
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- TCPR - Telecommunicator CPR
Timeline
911 Emergency Dispatcher
Loudon County E911
03.2021 - Current
Shift Lead
Love's Travel Shop
02.2019 - 05.2021
Delivery Driver
NAPA
08.2018 - 02.2019
High School Diploma -
Broadway High School