Stephanie Grosse
Cookeville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Loan Service Representative
Advance Cash
Cookeville
01.2025 - Current
- Processed loan applications efficiently and accurately for clients.
- Assisted customers with inquiries regarding loan products and terms.
- Reviewed financial documents to verify compliance with company policies.
- Maintained accurate records of customer interactions and loan statuses, ensuring seamless access to information for team members.
- Educated clients on repayment options and financial responsibilities.
- Resolved customer complaints with professionalism and empathy.
- Utilized company software to track loan applications and communications.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Identified and implemented process improvements, enhancing department efficiency and service delivery.
- Executed loan payoff transactions accurately and promptly.
- Delivered prompt, knowledgeable solutions to customers' loan service issues, fostering trust and satisfaction.
- Audited files regularly to detect and correct paperwork and processing errors.
- Ensured compliance with applicable federal, state and local laws related to lending activities.
- Provided assistance with resolving delinquent accounts through payment plans or other options.
Sales Manager
Discount Wine & Spirits
Cookeville
03.2017 - 01.2025
- Managed team performance through regular training and motivation sessions.
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately at the cash register.
- Educated customers on promotions and new products.
- Handled customer complaints professionally and efficiently.
- Conducted inventory checks to ensure stock availability.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Processed transactions using a point-of-sale system.
Cashier Manager
Shell Gas Station
Cookeville
03.2012 - 02.2017
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Trained and mentored new cashiers on customer service standards and register use.
- Managed inventory levels and coordinated stock replenishment for store supplies.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer complaints diplomatically to maintain positive relationships.
- Conducted regular audits of cash drawers to ensure accuracy and compliance.
- Coordinated employee schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Managed and trained cashiers on proper cash handling procedures.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Customer Service Representative
Suntrust
Cookeville
09.2014 - 05.2015
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking products and services offered.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using banking software systems.
- Collaborated with team members to improve customer service processes.
- Ensured compliance with company policies and regulatory requirements in service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Warehouse Worker
Hutchinsons
Livingston
11.2010 - 01.2012
- Maintained inventory accuracy through regular stock counts and audits.
- Followed safety protocols to maintain a secure working environment.
- Inspected incoming goods for quality assurance before distribution.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
Overnight Stocker
Walmart
Algood
02.2007 - 01.2009
- Stocked shelves with merchandise to ensure product availability.
- Organized backroom inventory for efficient item retrieval.
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization of sales floor areas.
- Monitored inventory levels to support timely restocking efforts.
- Collaborated with team members to streamline stocking processes.
- Followed safety protocols to ensure a secure working environment.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Checked shelves in department to determine replenishment needs.
Education
GED -
Upperman High School
Baxter TN01-2007
Skills
- Loan processing
- Financial compliance
- Customer education
- Problem resolution
- Attention to detail
- Effective communication
- Team collaboration
- Regulatory adherence
- Loan servicing
- Fraud detection skills
- Debt collection experience
- Sales aptitude
- Loan processing expertise
- Ethical lending practices
- Strong communication skills
- Collections management
- Customer service
Timeline
Loan Service Representative
Advance Cash
01.2025 - Current
Sales Manager
Discount Wine & Spirits
03.2017 - 01.2025
Customer Service Representative
Suntrust
09.2014 - 05.2015
Cashier Manager
Shell Gas Station
03.2012 - 02.2017
Warehouse Worker
Hutchinsons
11.2010 - 01.2012
Overnight Stocker
Walmart
02.2007 - 01.2009
GED -
Upperman High School