I am a qualified individual with over 10 years experience in Customer Service and 15 years as a Locksmith/Key Technician Driven, Dependable, and Efficient
Overview
21
21
years of professional experience
1
1
Certification
Work History
LOCKSMITH/KEY TECHNICIAN
High Tech Locksmiths
01.2019 - Current
LOCK REPAIR AND RELATED HARDWARE
KEEPS RECORDS OF LOCKS AND KEYS
CHANGING LOCKS
LOCK INSTALLATION
REKEY LOCKS
MAKING DUPLICATE KEYS
REPAIR AND MAINTAIN ALL LOCKSMITH MACHINES
TROUBLESHOOTING
PREPARE ESTIMATES, INVOICES, AND OTHER PAPERWORK
WORKS INDEPENDENTLY AND EFFICIENTLY
KEY CUTTING
CUSTOMER SERVICE
Home Depot
01.2007 - 12.2019
COUNTING TILS
MONEY MANAGEMENT
KEEP AREA CLEAN AND SANITIZED
RESOLVE CUSTOMER COMPLAINTS
GUIDE CUSTOMERS
REFUNDS AND EXCHANGES
GREETING CUSTOMERS
SCANNING ITEMS
COLLECTING DIFFERENT FORMS OF PAYMENT
MANAGED INVENTORY TRACKING SYSTEM TO RECORD SHIPMENTS, DELIVERIES, AND STOCK LEVELS
PACK AND UNPACK ITEMS TO BE STOCKED ON SHELVES
ADVISED CUSTOMER ON TOOLS, HARDWARE, AND MATERIALS NEEDED, AND PROCEDURE TO FOLLOW TO COMPLETE TASK CUSTOMER WISHED TO PERFORM
CUSTOMER SERVICE
ACCURATELY MIXED AND MATCHED PAINT COLORS TO CUSTOMER SPECIFICATIONS
KNOWLEDGEABLE OF ALL PRODUCTS
HELP WITH INDIVIDUAL PROJECTS
RECOMMENDED MERCHANDISE BASED ON CUSTOMER NEEDS
MAINTAINED FRIENDLY AND PROFESSIONAL CUSTOMER INTERACTIONS
LOCKSMITH
Amazing Keys
01.2018 - 12.2018
RUN BUSINESS WHEN OWNER IS OUT OF TOWN
KEEPS RECORDS OF LOCKS AND KEYS
CHANGING LOCKS
LOCK INSTALLATION
REKEY LOCKS
MAKING DUPLICATE KEYS
REPAIR AND MAINTAIN ALL LOCKSMITH MACHINES
TROUBLESHOOTING
PREPARE ESTIMATES, INVOICES, AND OTHER PAPERWORK
KEY CUTTING
HOUSE KEYS
RESIDENTIAL AND COMMERCIAL HOUSE
CLEANER
Cottage Care
01.2015 - 12.2018
PROVIDED CONSISTENT AND HIGH QUALITY CLEANING SERVICES
MAINTAINED CLEANING EQUIPMENT
CLEANED HOUSES WITH A VARIETY OF CLEANING EQUIPMENT, DISINFECTANTS, AND MACHINES
HANDLED MONEY
FOLLOWED A CHECKLIST OF SPECIFIC DUTIES PER CLIENT
ACCOMODATED CUSTOMER NEEDS AT ALL TIMES
Machine Operator
Bowming springs
Charlotte
02.2005 - 12.2006
Calibrate the machine.
Use a calibrator for quality control.
I was also trained on a sandblasting machine to get burrs off of the springs.
I changed the machine plates according to the size of the spring needed.
Ground down or changed the grinding wheel when needed.
Machine adjustments such as faster or slower, or up or down, for quality control.
Certain springs got a chemical bath.
Education
LOCKSMITH CERTIFICATION - LOCKSMITH
Foley Belsaw Locksmithing
01.2018
GED -
Central Piedmont Community College
Charlotte, NC
01.2011
Skills
Customer service
Critical thinking
Troubleshooting
Exemplary time management
Problem-solving abilities
Computer literacy
Technical proficiency
Strong communication
Attention to detail
Conflict resolution
Dependable
Detail-oriented
Efficient
Organizational and record keeping
Data entry
Inventory management
Certification
LOCKSMITH APPRENTICE, 2371A, 01/01/20, NC
References
Richard Long, 980-699-9714, richard.long4@gmail.com
Stephen McDaniel, 803-412-9047, stephen.mcdaniel86@gmail.com
Senior Manager Procurement and Fixed Operations at High Tech Locksmiths / Dent WizardSenior Manager Procurement and Fixed Operations at High Tech Locksmiths / Dent Wizard