Stephanie LeClair
Bluff City
Summary
Adaptable and reliable team member with a proven track record in customer service and retail environments. Committed to creating welcoming experiences and resolving inquiries promptly, ensuring high levels of customer loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Store Team Member
Nouria Energy
North Oxford And Auburn MA
11.2025 - 04.2026
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
- Operated cash register accurately, processing sales and providing change efficiently.
- Stocked shelves with merchandise, following inventory management guidelines to optimize space usage.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
Universal Banker
Worcester Credit Union
Worcester, MA
07.2022 - 10.2025
- Processed customer transactions efficiently using banking software and POS systems.
- Provided personalized service by identifying customer needs and recommending appropriate financial products.
- Conducted account maintenance tasks, ensuring accuracy in record-keeping and compliance with regulations.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Customer Service Representative
Charlton Oil and Propane
Charlton, MA
10.2020 - 05.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Order Prep CMS Department
Loomis
Boylston, MA
05.2016 - 11.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked effectively in fast-paced environments
Sr. Financial Service Representative
Southbridge Savings Bank
Webster, MA
03.2013 - 05.2015
- Led team in delivering exceptional customer service and resolving complex financial inquiries.
- Mentored junior staff, fostering professional development and improving team performance.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Consistently met or exceeded sales targets, contributing significantly to the team''s overall success.
Education
Bachelor of Science - Banking And Finance
Nichols College
Dudley, MASkills
- Reliability and punctuality
- Goal-oriented mindset
- Cross-selling techniques
- POS system operation
- Reliable and responsible
- Friendly and helpful
- Strong communication and interpersonal skills
- Adaptable and flexible
- Relationship building
- Cash register operation
- Organization
Timeline
Store Team Member
Nouria Energy
11.2025 - 04.2026
Universal Banker
Worcester Credit Union
07.2022 - 10.2025
Customer Service Representative
Charlton Oil and Propane
10.2020 - 05.2023
Order Prep CMS Department
Loomis
05.2016 - 11.2019
Sr. Financial Service Representative
Southbridge Savings Bank
03.2013 - 05.2015
Bachelor of Science - Banking And Finance
Nichols College