Stephanie Moraes
Manchester
Summary
Knowledgeable and seasoned Director of Human Resources with a solid background in employee management, strategic planning, and organizational development. Strengths include talent acquisition, benefit administration, and conflict resolution. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
30
30
years of professional experience
Work History
Director of Human Resources
Murfreesboro Medical Clinic, PA
Murfreesboro
03.2021 - 02.2025
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Counseled managers on disciplinary actions when necessary.
- Suggested promotions and wage increases according to employee performance.
- Investigated incidents of workplace harassment or discrimination complaints.
- Facilitated resolution of employee discipline issues through consultation with HR teams.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Worked with department managers to assess needs.
- Researched industry trends to inform compensation and performance strategies.
- Scheduled meetings with employees to address concerns and grievances.
- Developed and implemented human resources policies, procedures, and best practices.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Human Resources Manager
Murfreesboro Medical Clinic, PA
Murfreesboro
01.2021 - 03.2021
- Receive employee complaints and inquiries and facilitate walk-in employee relations requests to reinforce proper complaint policy
- Offer guidance and counseling to managers and employees regarding recruitment, employee performance, and complaint investigation
- Mediate personnel disputes as link between management and employees
- Analyze training needs to assist with employee/manager development
- Onboard new physicians
- Attend any furthering educational webinars/seminars to stay abreast with any changing policies, laws
- Attend Board, Peer Review, Diversity, Pension, Employee meetings
- Ensure company handbook and policies are up to date
- Pension plan administrator
Human Resources Assistant
Murfreesboro Medical Clinic, PA
Murfreesboro
01.2005 - 01.2021
- Managed paperwork related to employee onboarding, leave requests, and benefits.
- Assisted with payroll functions, including verifying hours worked, processing appropriate deductions, and PTO accrual.
- Made hiring recommendations based on applicant interviews.
- Fostered strong employee relations through addressing inquiries.
- Oversaw employee records related to training sessions, complaints, and performance reviews.
- Managed related paperwork for garnishments, FMLA leave, employee benefits and workers' comp claims.
- Vetted job applicants, with thorough background checks,
- Processed payroll and benefits deductions accurately and in a timely manner into the payroll system.
- Acted as the first point of contact for payroll and benefit inquiries.
- Prepared and distributed annual documents and reports related to the Affordable Care Act (ACA), Medicare, and ERISA.
- Entered payroll and benefits adjustments for overpayment, collection, and communication to employees.
- Contributed to the preparation and upkeep of personnel records and handbooks.
- Ensured compliance with state and federal reporting standards.
- Conducted exit interviews with departing staff.
- Organized and preserved procedures related to benefits administration.
- Cultivated strong connections with staff, managers, and physicians.
- Handled high-volume work by prioritizing tasks.
- Directed the enrollment process for employee benefits and retirement plans.
- Actively represented company in DOL appeals tribunals.
Accounts Payable Clerk
Murfreesboro Medical Clinic, PA
Murfreesboro
01.2001 - 01.2005
- Managed high work volumes while working in MAS90.
- Kept all accounts payable files organized.
- Backed up senior accountant with skilled support (balanced banking accounts, assisted with G.L. entries).
- Assisted a senior accountant with payroll.
- Stayed on top of the company's financial obligations by processing payments in a timely manner per the CFO's advisement.
Receptionist
Murfreesboro Medical Clinic, PA
Murfreesboro
06.1999 - 03.2000
- Maintained well-organized physical records for busy Pediatric office.
- Coordinated appointments across complex schedules.
- Facilitated smooth front desk operations by handling patient check-ins efficiently.
- Handled high-volume inbound calls efficiently using multi-line telephone systems.
Patient Care Clerk
Murfreesboro Medical Clinic, PA
Murfreesboro
01.1995 - 05.1999
- Facilitated patient registration, checkout processes, and monetary collections upon appointment completion.
- Assisted physician and nurse with patient care tasks.
- Facilitated effective teamwork by maintaining comprehensive records of patients' vitals and treatment outcomes.
Education
Bachelor of Science - Psychology, Sociology, Industrial/Organizational Psychology
Middle Tennessee State University
05.1999
Skills
- HR guidance
- Benefits administration
- Time management
- Task prioritization
- Management support
- Legal compliance
- Policy development
- Employee relations
Timeline
Director of Human Resources
Murfreesboro Medical Clinic, PA
03.2021 - 02.2025
Human Resources Manager
Murfreesboro Medical Clinic, PA
01.2021 - 03.2021
Human Resources Assistant
Murfreesboro Medical Clinic, PA
01.2005 - 01.2021
Accounts Payable Clerk
Murfreesboro Medical Clinic, PA
01.2001 - 01.2005
Receptionist
Murfreesboro Medical Clinic, PA
06.1999 - 03.2000
Patient Care Clerk
Murfreesboro Medical Clinic, PA
01.1995 - 05.1999
Bachelor of Science - Psychology, Sociology, Industrial/Organizational Psychology
Middle Tennessee State University
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