STEPHANIE OWEN
ARDMORE
Summary
Hardworking Patient Care Specialist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
FAST PACE HEALTH
09.2022 - Current
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed master calendar and scheduled appointments for ancillary services.
- Received and routed laboratory results to correct clinical staff members.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
Postal Carrier
USPS
01.2018 - 10.2020
- Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
- Enhanced customer satisfaction by promptly resolving issues related to misdelivered or missing mail items.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Streamlined route planning through the use of GPS technology, enabling timely and accurate deliveries.
- Collaborated with fellow postal carriers to ensure optimal coverage during peak seasons or staff absences.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained organized records of all delivered and returned mail items for accurate tracking purposes.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Assisted customers in understanding postal services offered, helping them select the best options for their mailing needs.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Developed strong relationships with local businesses along delivery route, facilitating smooth pick-up and drop-off processes.
- Implemented organizational strategies for efficient sorting of incoming mail at the post office prior to distribution.
Front End Supervisor
Dollar General Market
04.2016 - 01.2017
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Security Analyst
EYE ON PROFITS
10.2013 - 12.2015
- Streamlined incident response procedures for quicker threat mitigation and improved system uptime.
- Conducted regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
Education
Wallace State Community College - Hanceville
Hanceville, ALHigh School Diploma -
Sparkman High School
Harvest, ALSkills
- Medical Transcription
- HIPAA Compliance
- Letter Preparation
- Mail Management
- Records Management
- Referral Verification
- Medical Office Administration
- Payment Collection
- Insurance Verification
- Medical Charting
- Appointment Scheduling
- Front Desk Operations
- Patient Scheduling
- Telephone Etiquette
- Problem Solving
- Microsoft Office
- Office Administration
- Time Management
- Customer Service
Timeline
Medical Receptionist
FAST PACE HEALTH
09.2022 - Current
Postal Carrier
USPS
01.2018 - 10.2020
Front End Supervisor
Dollar General Market
04.2016 - 01.2017
Security Analyst
EYE ON PROFITS
10.2013 - 12.2015
Wallace State Community College - Hanceville
High School Diploma -
Sparkman High School
Similar Profiles
Olivia EmmonsOlivia Emmons
Clinic Staff at Fast Pace HealthClinic Staff at Fast Pace Health
Donna AbramsDonna Abrams
Accounts Receivable Analyst at Fast Pace HealthAccounts Receivable Analyst at Fast Pace Health
Kristi GardnerKristi Gardner
Medical Receptionist/Claims Adjudicator at Fast Pace Health (CFM & RFWIC Clinics)Medical Receptionist/Claims Adjudicator at Fast Pace Health (CFM & RFWIC Clinics)