Summary
Overview
Work History
Education
Skills
Certificates And Licenses
Certification
Timeline
Generic

Stephanie Rodriguez

Hendersonville

Summary

Finance professional with extensive experience at Asurion, specializing in claims processing and regulatory compliance. Demonstrated ability to enhance client satisfaction through effective communication and data analysis. Skilled in quality assurance and invoice review, consistently achieving operational efficiency and improved customer relations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Finance Claims Examiner

Asurion
Nashville
02.2018 - 04.2025
  • Processed appeals from denied claims according to established procedures while ensuring compliance with applicable laws and regulations.
  • Participated in quality assurance activities such as peer reviews and audits.
  • Tracked progress of pending cases through manual follow-up or automated systems.
  • Researched complex billing errors that required an in-depth review of all available documentation before resolution could be reached.
  • Reviewed invoices for accuracy before submitting them for payment.

Client Relation Specialist

Asurion
02.2016 - 02.2018
  • Maintained strong relationships with all carriers to enhance client satisfaction.
  • Handled inbound and outbound escalated calls to resolve urgent issues.
  • Provided weekly reports on gift card spending to track expenses.
  • Activated and mailed gift cards promptly to clients upon request.
  • Ensured agents had proper access to Swift Pay and Microsoft DAX 2012 for efficient job performance.
  • Coordinated cross-departmental efforts to streamline operations and improve efficiency.
  • Analyzed customer feedback surveys, identifying key areas for improvement.
  • Developed and executed client relations strategies to boost overall satisfaction.

Adjuster

Asurion
01.2015 - 02.2016
  • Adjudicating claims for Verizon, AT&T, and Metro PCS.
  • Collecting proper documentation to proceed with claims.
  • Examining and investigating claims.
  • Taking inbound escalations regarding denials and status updates.

Target CSR

Asurion
11.2014 - 01.2015
  • Registering customer retail products.
  • Educating customers of their policy.
  • Assisting and completing retail claims.

Verizon CSR

Asurion
06.2014 - 11.2014
  • Assisting and educating customers of their policy.
  • Completing claims for customers.
  • Maintain exceptional metrics including quality, AHT, and NPS.
  • Providing exceptional customer service skills to all customers.

Shift Manager

Dollar General
12.2013 - 06.2014
  • Managing 3 employees per shift, making sure we were fully staffed and not understaffed.
  • Responsible for completing deposits for EOD.
  • Making sure employees have the correct amount in register and safe.
  • Maintaining up keeping of the store, stocking shelves, and assisting customers with purchase.
  • Opening and closing the store.

Telephone Interviewer

Market Strategies
06.2009 - 06.2014
  • Conduct telephone interviews via inbound calls.
  • Maintained quality scores and work per hour.
  • Collecting data from customer regarding their experience with different companies such as Comcast, AT&T, Natural Gas and Electric and other major companies.

Sales Associate

Finish Line
06.2009 - 03.2010
  • Assisted customers with purchase of tennis shoes and clothing articles.
  • Stocked shelves and worked cash register.
  • Maintaining the maintenance of the store.

Education

Some College (No Degree) - Nursing

Tennessee College of Applied Technology
Nashville, TN

Skills

  • Claims processing
  • Claims adjustment
  • Regulatory compliance
  • Microsoft Dynamics 2012
  • Quality assurance
  • Data analysis
  • Invoice review
  • Customer service
  • Client relationship management
  • Attention to detail
  • Effective communication
  • Proficient in Microsoft Office Suite, Power BI, and Excel

Certificates And Licenses

  • Outstanding Achievement in Media Service Learner, 2009-2010
  • Hero of the Month, 12/01/15
  • P&C and Adjusters License, 2016-Current

Certification

  • Property & Casualty
  • Adjusters

Timeline

Finance Claims Examiner

Asurion
02.2018 - 04.2025

Client Relation Specialist

Asurion
02.2016 - 02.2018

Adjuster

Asurion
01.2015 - 02.2016

Target CSR

Asurion
11.2014 - 01.2015

Verizon CSR

Asurion
06.2014 - 11.2014

Shift Manager

Dollar General
12.2013 - 06.2014

Telephone Interviewer

Market Strategies
06.2009 - 06.2014

Sales Associate

Finish Line
06.2009 - 03.2010

Some College (No Degree) - Nursing

Tennessee College of Applied Technology

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