Stephanie Stafford
Mulberry
Summary
Detail-oriented receptionist known for strong leadership and effective communication. Experienced in managing high-volume calls and coordinating schedules, significantly improving customer service delivery and operational efficiency.
Experienced with managing front-desk operations and leading reception teams to ensure smooth daily functions. Utilizes excellent communication and organizational skills to maintain welcoming and efficient environment. Track record of fostering team collaboration and delivering high-quality customer service.
Overview
6
6
years of professional experience
Work History
Team Lead Receptionist
Centerstone
Estill Springs, TN
01.2021 - Current
- Supervised daily reception operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new staff on front desk procedures and customer interaction protocols.
- Implemented process improvements that enhanced patient check-in accuracy and reduced wait times.
- Coordinated scheduling for multiple departments, optimizing resource utilization and appointment management.
- Managed confidential patient information in compliance with HIPAA regulations, ensuring data security.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Co-Pay payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Supervised daily front desk operations, ensuring efficient patient check-ins and appointment scheduling.
Call Center Representative
Centerstone
Nashville, TN
09.2022 - 08.2023
- Managed high-volume inbound calls to assist clients with inquiries and service requests.
- Resolved customer issues effectively by utilizing problem-solving techniques and product knowledge.
- Documented interactions accurately in CRM system to maintain up-to-date client records.
- Collaborated with cross-functional teams to address client concerns and improve service delivery standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Barista
Fuel So Good
Tullahoma, TN
12.2019 - 08.2020
- Crafted high-quality beverages using advanced espresso machinery.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Trained new baristas on beverage preparation and customer service protocols.
- Enhanced customer experience through personalized service and product recommendations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN12-2019
Skills
- Data entry proficiency
- Document management
- Meeting coordination
- Strong leadership
- Scheduling expertise
- File organization
- Document scanning and digitization
- Mail handling
- Payment collection
- Project coordination
- Fee collection
- Call handling
- Attention to detail
- Organizational skills
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Call Center Representative
Centerstone
09.2022 - 08.2023
Team Lead Receptionist
Centerstone
01.2021 - Current
Barista
Fuel So Good
12.2019 - 08.2020
High School Diploma -
Tullahoma High School