Stephanie Torres Soto
Smithville
Summary
Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
PAN Foundation
08.2024 - Current
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Worked effectively in fast-paced environments.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Pharmacy Benefit Manager
Ttec (TeleTech) - HealthCare Solutions
09.2023 - 03.2024
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Developed comprehensive drug formularies, ensuring access to safe, effective, and affordable medications for members.
- Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
- Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
- Achieved cost savings for clients through the effective negotiation of contracts with pharmaceutical manufacturers and wholesalers.
Property and Casualty Insurance Agent
Foundever
04.2022 - 08.2023
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
Boutique Sales Associate
Freelancer
01.2019 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Demonstrated adaptability by working across different departments within the boutique as needed for optimum coverage during peak periods or staff shortages.
Medical Lab Technician Intern
River Park Hospital
11.2013 - 04.2014
- Collaborated with interdisciplinary healthcare teams to ensure accurate interpretation of test results for optimal patient outcomes.
- Enhanced diagnostic accuracy by meticulously following laboratory procedures and protocols.
- Developed proficiency in various lab techniques such as microscopy, centrifugation, staining, and pipetting for diverse medical tests.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained high-quality results by strictly adhering to laboratory protocols and quality control guidelines.
- Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
- Performed microscopic examinations, and infectious conditions tests to detect and quantify different compounds in blood.
Education
No Degree - Medical Billing And Coding
DeVry University
Naperville, IL06-2023
Medical Laboratory Science
Fortis College
Cookeville, TN04-2014
Skills
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
- Data entry proficiency
- Policy adherence
- Patient satisfaction
- Teamwork and collaboration
- Time management
- Critical thinking
- Active listening
- Adaptability and flexibility
Timeline
Patient Support Specialist
PAN Foundation
08.2024 - Current
Pharmacy Benefit Manager
Ttec (TeleTech) - HealthCare Solutions
09.2023 - 03.2024
Property and Casualty Insurance Agent
Foundever
04.2022 - 08.2023
Boutique Sales Associate
Freelancer
01.2019 - 02.2022
Medical Lab Technician Intern
River Park Hospital
11.2013 - 04.2014
No Degree - Medical Billing And Coding
DeVry University
Medical Laboratory Science
Fortis College
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