Stephanie Watson
Memphis
Summary
Operations Supervisor with a strong focus on team management and workflow optimization. Proven ability to direct daily activities of large teams, ensuring productivity and quality control while meeting operational goals. Expertise in managing shipping operations and enhancing customer satisfaction through effective process management.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Barrett Distributions
12.2019 - Current
- Directed daily activities of 40+ associates to ensure efficient workflow and productivity.
- Managed multiple accounts, overseeing daily operations in receiving, shipping, picking, packing, and stock replenishment to ensure smooth workflow.
- Oversaw shipping operations of small packages via FedEx, UPS, USPS, and LTL pallet freight, ensuring timely delivery.
- Released and assigned batch work orders to optimize processing efficiency.
- Conducted daily start-up meetings to communicate volume expectations and operational goals.
- Collaborated with staffing agencies to meet fluctuating workforce requirements, enhancing operational capacity.
- Approved timecards and time-off requests using time management systems like Dayforce and Workday.
- Coordinated with IT department to resolve system or shipping-related issues promptly.
Replenishment Supervisor
Helen of Troy
03.2016 - Current
- Supervised 25+ associates daily to maintain operational efficiency
- Coordinated stocking of 3,000+ locations for daily order picks in 1 million sq. ft. facility
- Trained and coached associates to achieve department production standards
- Distribute customer orders based on planned ship dates
- Monitor associates’ hours based on each day’s work volume
- Communicate expectations, daily volume and any knowledge regarding safety, production and issues in department shift start-up meetings
- Work with staffing agencies to ensure all staffing needs are met daily
- Update department metrics for each department
- Assure the department is clean and clear of broken pallets and debris to ensure a safe work environment
- Make sure all employees and temp staff comply with company rules and guidelines
Quality Control Supervisor
Helen of Troy
06.2017 - 12.2019
- Shipped 6,000 to 10,000 packages daily to meet customer demands.
- Managed a department of 3+ associates, verifying that direct to consumer and international packages shipped via FedEx and Ground carriers.
- Managed department of 3+ associates, ensuring accurate pricing and timely shipment of customer packages to prevent charge backs
- Monitored staffing levels to align with projected daily shipment plans, optimizing workforce efficiency
- Trained and coached associates to achieve department production standards, enhancing team performance
- Communicate expectations, daily volume and any knowledge regarding safety, production and issues in department shift start-up meetings
- Responsible for shipping packages based on customer schedule pick-up and shipment dates. Staffing consists of 20+ lane scanners
- Work with staffing agencies to ensure all staffing needs are met daily
- Update department metrics for each department
- Send end of shift pass-down to next shift supervisor on orders picked that shift and any carry over order along with issues doing the shift
- Assure the department is clean and clear of broken pallets and debris to ensure a safe work environment
- Make sure all employees and temp staff comply with company rules and guidelines
Operations Manager
Levenger
01.2010 - 03.2016
- Manage multiple departments such as the Assembly, Receiving, Return goods, Pick/Pack, Shipping, Quality Control, Inventory Control, and Customization
- Communicated daily with departments to clarify duties and set performance expectations.
- Scheduled staff based on daily work volume to ensure optimal productivity.
- Approve time records and requests for time off.
- Addressed performance issues through corrective actions, including dismissals when necessary.
- Assist with all Human Resource related issues.
- Ensured compliance with company rules and regulations among all employees.
Education
Graduate - Business Administration
Hillcrest High
MemphisCertificate - Accounting
Southwest Tennessee Community College
Memphis, TNSkills
- Inventory management
- Shipping accuracy
- Workflow optimization
- Batch processing
- Process improvement
- Team leadership
- Employee scheduling
Accomplishments
- Received Employee of the Quarte Award
Timeline
Operations Supervisor
Barrett Distributions
12.2019 - Current
Quality Control Supervisor
Helen of Troy
06.2017 - 12.2019
Replenishment Supervisor
Helen of Troy
03.2016 - Current
Operations Manager
Levenger
01.2010 - 03.2016
Graduate - Business Administration
Hillcrest High
Certificate - Accounting
Southwest Tennessee Community College