Stephanie Williams
Memphis
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
9
9
years of professional experience
Work History
Assistant Sales Manager
Carters Inc
Memphis
03.2021 - Current
- Provided outstanding customer service by maintaining high standards throughout the store and ensuring a seamless shopping experience. This resulted in increased customer satisfaction and repeat business.
- Built and motivated high-performing sales teams, resulting in consistently exceeding sales targets through strong leadership and coaching.
- Executed monthly floorsets and visual merchandising strategies, ensuring timely and effective product placement by utilizing visual manuals, digital mapping, and reactionary merchandising in response to product sell-downs.
- Developed strong customer relationships, leading to high levels of satisfaction and loyalty by providing personalized shopping experiences.
- Strengthened team communication and collaboration, fostering a positive work environment and improving overall efficiency.
- Leveraged sales technology and CRM systems, enhancing operational efficiency and enabling data-driven sales tracking and performance improvements.
Key Holder Supervisor
Hollister.Co
Memphis
09.2020 - 01.2021
- Executed visual merchandising strategies, managed inventory, and supported promotional activities to enhance store presentation and efficiency.
- Ensured seamless store operations by overseeing opening and closing procedures while maintaining compliance with company policies and security protocols.
- Led and developed a team of 10+ sales associates, providing training and support to uphold high standards of customer service and sales performance.
- Reviewed daily sales plans and rewards goals, aligning team efforts with business objectives to maximize results.
Assistant Store Manager
Carters Inc
Memphis
06.2019 - 01.2020
- Optimized daily store operations by supporting the Store Manager with staffing, scheduling, and training an 8-person team, ensuring alignment with company policies and procedures.
- Delivered exceptional customer service by resolving complaints, addressing inquiries, and creating a positive shopping experience that enhanced customer satisfaction and retention.
- Consistently met or exceeded sales targets by leading a high-performing team, managing inventory effectively, and executing strategic visual merchandising.
- Maintained financial accuracy by handling cash transactions and preparing daily sales reports, contributing to store profitability and compliance.
- Drove sales growth by coordinating promotional events and marketing campaigns, collaborating with corporate teams to maximize revenue opportunities.
- Ensured a safe and clean store environment by overseeing compliance with health and safety regulations and implementing security measures.
- Strengthened team performance by assisting with recruiting, onboarding, and fostering a positive, team-oriented work culture.
Customer Service Lead
Carters Inc
Memphis
04.2016 - 06.2019
- Delivered exceptional customer service by assisting shoppers in finding products, answering inquiries, and creating a welcoming and positive shopping experience.
- Proactively assisted customers with product recommendations and selections, enhancing. their shopping experience and satisfaction.
- Ensured accurate transaction processing by operating the cash register, handling payments, and following strict cash-handling procedures.
- Maintained an organized and visually appealing store by restocking merchandise and ensuring products were attractively displayed to enhance the customer shopping experience.
- Fostered a collaborative team environment by working closely with colleagues to complete tasks efficiently and maintain smooth store operations.
- Represented the Carter’s brand by acting as a brand ambassador, promoting company values, and providing product knowledge to customers.
Education
Associate of Arts - Education
Southwest Tennessee Community College
Memphis, TN05-2017
Skills
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Microsoft word
- Leadership
- Visual Merchandising
- Guest Services
- Microsoft Office
- Data Entry
- Management Experience
Timeline
Assistant Sales Manager
Carters Inc
03.2021 - Current
Key Holder Supervisor
Hollister.Co
09.2020 - 01.2021
Assistant Store Manager
Carters Inc
06.2019 - 01.2020
Customer Service Lead
Carters Inc
04.2016 - 06.2019
Associate of Arts - Education
Southwest Tennessee Community College