Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephen Daniel II

Oakland

Summary

Dynamic operations leader with extensive experience in optimizing logistics and elevating service quality. Skilled in negotiation and problem-solving, successfully implementing cost-saving measures that improve overall efficiency and customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

The Allen Lund Company
Memphis, TN
08.2020 - 06.2026
  • Streamlined daily operations to enhance productivity and minimize delays.
  • Developed training programs for new hires, improving onboarding efficiency.
  • Implemented cost-saving measures through process optimization and resource allocation.
  • Led cross-functional teams in executing strategic initiatives to improve service quality.
  • Coordinated logistics and supply chain management to ensure timely deliveries.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Increased profit by streamlining operations.

Senior Transportation Broker

The Allen Lund Company
Memphis, TN
06.2019 - 08.2020
  • Negotiated freight rates with carriers to optimize transportation costs.
  • Coordinated logistics and scheduling for timely deliveries across multiple regions.
  • Developed relationships with shippers to enhance service reliability and efficiency.
  • Managed transportation contracts, ensuring compliance with industry regulations and company policies.

Transportation Broker

The Allen Lund Company
Memphis, TN
08.2015 - 06.2019
  • Negotiated freight rates with carriers to optimize transportation costs.
  • Coordinated shipments and logistics for efficient delivery schedules.
  • Managed client relationships to ensure satisfaction and retention.
  • Developed strategic partnerships with carriers to enhance service offerings.

Regional Coordinator

Marten Transport
Memphis
04.2012 - 08.2015
  • Coordinated regional logistics to optimize transportation schedules and minimize delays.
  • Implemented cost-saving strategies through effective route planning and resource allocation.
  • Developed training materials to enhance staff onboarding and operational efficiency.
  • Analyzed data trends to improve service delivery and customer satisfaction metrics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Intern

Drug Enforcement Administration, Dea
Memphis, TN
04.2010 - 04.2011
  • Assisted in analyzing drug-related data to support operational decision-making processes.
  • Collaborated with teams to streamline documentation procedures for case management.
  • Conducted research on current drug trends to inform strategic initiatives and policies.
  • Supported the development of training materials for new interns and staff members.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Bachelor of Science - Sports Science

University of Memphis
Memphis, TN
05-2012

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee motivation
  • Logistics management
  • Logistics oversight
  • Negotiation

Accomplishments

  • Earned the “Broker of the Year” Award in 2017-2020 for Rise Baking Company.
  • Promoted to [Senior Broker] after [3] years with the company.
  • Generated over $12 million in one 2019 and helped earned Office of the Year award out of 45 offices.
  • Earned the “[Carrier of the Year]” Award in 2018 for [Coca-Cola Company].

Certification

  • Gold Level-Cyber Resilience- Advanced, [Phished] - March 2026

Credential ID: 9a596c80-b18f-4d70-9ed3-ea746654ad37

  • Silver Level- Cyber Resilience- Silver, [Phished]- May 2025

Credential ID: 9a596c80-b1af-4d70-9ed3-ea746654ad37

  • Bronze Level- Cyber Resilience- Basics [Phished]- Sept 2024

Credential ID: 9a596c80-b18f-4d70-9ed3-ea746654ad37

Timeline

Operations Manager

The Allen Lund Company
08.2020 - 06.2026

Senior Transportation Broker

The Allen Lund Company
06.2019 - 08.2020

Transportation Broker

The Allen Lund Company
08.2015 - 06.2019

Regional Coordinator

Marten Transport
04.2012 - 08.2015

Intern

Drug Enforcement Administration, Dea
04.2010 - 04.2011

Bachelor of Science - Sports Science

University of Memphis
Stephen Daniel II