Stephen Daniel II
Oakland
Summary
Dynamic operations leader with extensive experience in optimizing logistics and elevating service quality. Skilled in negotiation and problem-solving, successfully implementing cost-saving measures that improve overall efficiency and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
The Allen Lund Company
Memphis, TN
08.2020 - 06.2026
- Streamlined daily operations to enhance productivity and minimize delays.
- Developed training programs for new hires, improving onboarding efficiency.
- Implemented cost-saving measures through process optimization and resource allocation.
- Led cross-functional teams in executing strategic initiatives to improve service quality.
- Coordinated logistics and supply chain management to ensure timely deliveries.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
Senior Transportation Broker
The Allen Lund Company
Memphis, TN
06.2019 - 08.2020
- Negotiated freight rates with carriers to optimize transportation costs.
- Coordinated logistics and scheduling for timely deliveries across multiple regions.
- Developed relationships with shippers to enhance service reliability and efficiency.
- Managed transportation contracts, ensuring compliance with industry regulations and company policies.
Transportation Broker
The Allen Lund Company
Memphis, TN
08.2015 - 06.2019
- Negotiated freight rates with carriers to optimize transportation costs.
- Coordinated shipments and logistics for efficient delivery schedules.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic partnerships with carriers to enhance service offerings.
Regional Coordinator
Marten Transport
Memphis
04.2012 - 08.2015
- Coordinated regional logistics to optimize transportation schedules and minimize delays.
- Implemented cost-saving strategies through effective route planning and resource allocation.
- Developed training materials to enhance staff onboarding and operational efficiency.
- Analyzed data trends to improve service delivery and customer satisfaction metrics.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Intern
Drug Enforcement Administration, Dea
Memphis, TN
04.2010 - 04.2011
- Assisted in analyzing drug-related data to support operational decision-making processes.
- Collaborated with teams to streamline documentation procedures for case management.
- Conducted research on current drug trends to inform strategic initiatives and policies.
- Supported the development of training materials for new interns and staff members.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Sports Science
University of Memphis
Memphis, TN05-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee motivation
- Logistics management
- Logistics oversight
- Negotiation
Accomplishments
- Earned the “Broker of the Year” Award in 2017-2020 for Rise Baking Company.
- Promoted to [Senior Broker] after [3] years with the company.
- Generated over $12 million in one 2019 and helped earned Office of the Year award out of 45 offices.
- Earned the “[Carrier of the Year]” Award in 2018 for [Coca-Cola Company].
Certification
- Gold Level-Cyber Resilience- Advanced, [Phished] - March 2026
Credential ID: 9a596c80-b18f-4d70-9ed3-ea746654ad37
- Silver Level- Cyber Resilience- Silver, [Phished]- May 2025
Credential ID: 9a596c80-b1af-4d70-9ed3-ea746654ad37
- Bronze Level- Cyber Resilience- Basics [Phished]- Sept 2024
Credential ID: 9a596c80-b18f-4d70-9ed3-ea746654ad37
Timeline
Operations Manager
The Allen Lund Company
08.2020 - 06.2026
Senior Transportation Broker
The Allen Lund Company
06.2019 - 08.2020
Transportation Broker
The Allen Lund Company
08.2015 - 06.2019
Regional Coordinator
Marten Transport
04.2012 - 08.2015
Intern
Drug Enforcement Administration, Dea
04.2010 - 04.2011
Bachelor of Science - Sports Science
University of Memphis