Stephen Scott
Knoxville
Summary
Self-motivated professional with marketing and customer service skills and more than 10 years automotive industry experience as a business owner and territory manager. Highly effective and comfortable working with people at all levels in organization.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Adesa
08.2024 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Account Representative OTG
America's Auto Auction
05.2024 - 07.2024
- Fostered customer relations through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers and potential customers to assess satisfaction and current needs.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Implemented strategies and performed regular account maintenance to increase sales for existing customers.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Monitored trends to advise clients on potential impacts to ensure they were always one step ahead.
- Optimized account portfolios by regularly assessing client needs against service offerings, ensuring maximum value for both parties.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
Outside Sales Representative
Adesa
01.2024 - 04.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Owner/Operator
Tennessee Finance And Remarketing Services
11.2016 - 01.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated auctions to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions of the used car industry to assist sellers set accurate product pricing and take advantage of emerging trends.
- Developed and implemented marketing strategies to generate new customers and increase sales.
- Generated revenues yearly and effectively capitalized on industry growth.
Automotive Remarketing Manager
OneMain Financial
11.2014 - 10.2016
- Oversaw vehicle sales through various auction networks of OneMain owned vehicles.
- Created a marketing strategy that added cars from independent dealers to be presented and sold with OneMain units at various auctions throughout the country.
- Maintained and built relationships with various dealers to convert them into buyers and/or sellers within the OneMain program.
- Provided weekly reporting and business overviews to the auction general managers which highlighted successes or specific needs of their particular auction or auction staff.
- Achieved 500% increase in cars sold within my assigned region.
Education
Elizabethton High School
Northeast State Community College
Skills
- Business Development
- Verbal and Written Communication
- Financial Management
- Customer Relations
- Contract Negotiation Expertise
- Business Planning
- Budget Development
- Marketing and Advertising
Timeline
Outside Sales Representative
Adesa
08.2024 - Current
Account Representative OTG
America's Auto Auction
05.2024 - 07.2024
Outside Sales Representative
Adesa
01.2024 - 04.2024
Owner/Operator
Tennessee Finance And Remarketing Services
11.2016 - 01.2024
Automotive Remarketing Manager
OneMain Financial
11.2014 - 10.2016
Northeast State Community College
Elizabethton High School
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