Steven Avalone
Maryville
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Ice Hockey Referee
USA Hockey
01.2020 - Current
- Managed on-ice conflicts and player interactions to ensure sportsmanship and compliance with guidelines.
- Enforced game rules and regulations to maintain fair play during ice hockey matches.
Flooring Sales Associate
Volunteer Flooring and Design
05.2024 - 01.2025
- Guided clients through product selection, providing expert advice on design and functionality.
- Managed sales transactions and maintained accurate records of orders.
- Collaborated with contractors and installers to ensure timely project completion.
Sales Associate
AutoNation USA
02.2024 - 05.2024
- Assisted clients in selecting vehicles that met their needs, consistently exceeding sales targets.
- Built strong customer relationships through personalized service and follow-up communication.
- Coordinated with team members to streamline the sales process and improve efficiency.
General Laborer
Kind Guys Development
03.2023 - 03.2023
- Assisted with construction projects, including site preparation and material handling.
- Maintained safety standards and organized tools and equipment.
Education
Bachelor of Arts - Business Administration
Lindenwood University
Saint Charles, MOSkills
- Product presentation
- Project management
- Customer needs assessment
- Upselling strategies
- Product knowledge expertise
Accomplishments
- Completed AutoNation Sales Ignition Training Program, gaining advanced sales techniques, customer engagement strategies, and product knowledge.
- Resolved customer issues efficiently, improving customer satisfaction
- Led product demonstrations or presentations that influenced purchasing decisions.
Timeline
Flooring Sales Associate
Volunteer Flooring and Design
05.2024 - 01.2025
Sales Associate
AutoNation USA
02.2024 - 05.2024
General Laborer
Kind Guys Development
03.2023 - 03.2023
Ice Hockey Referee
USA Hockey
01.2020 - Current
Bachelor of Arts - Business Administration
Lindenwood University