Steven B. Stewart
Benton
Summary
Dedicated Customer Service Associate with 15+ years of experience in various positions that include banking, retail, and phone agent. Seeking opportunity to expand my career and utilize my customer service and offline skills for the benefit of the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Cummins Facility Services LLC
06.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Verified cleanliness and organization of storage areas and carts.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Relations Resource Associate
Whirlpool
01.2009 - 02.2022
- Have been over Canada Locate Service since September 2013
- Searching for service technicians in rural area and email Field Service Manager's on an hourly basis
- In Third Party assisting Extended Warranty companies scheduling service thru emails and telephone calls
- Have assisted in Emails, Faxes, Product Exchanges, Canada CCT, KitchenAid Portables, and Service Rejects
- While being over the KitchenAid shipping labels, have implemented to improve the process of creating a more efficient way of the customers information using MailMerge
Customer Service Teller
First Volunteer Bank
01.2006 - 01.2010
- Responsible for accounts that dealt with deposit/withdrawals, stocks/bonds, and opening new accounts
- Held responsibility for the banks vault and window
Education
Customer Service
Cleveland State Community College
Cleveland, TN05.2022
Certificate - Business Administration
Cleveland State Community College
Cleveland, Tennessee05.2006
GED -
Cleveland State Community College
Cleveland, TN12.2003
Skills
- Customer Champion
- Received Bravo Rewards
- Safety Newsletter Winner
- Mentor New Agents
- Selling Esps and Repair 1
- Major and Portable PEXes
- Ecrm
- SAP
- Servicebench
- Microsoft Suite
- MapPoint
- Servicer Map
- Genesys First Time User
- Google G-Mail
- Google Drive
- Cleaning and sanitizing
- Chemical Handling
- Hazardous chemical training
- Waste removal
- Attention to Detail
References
Available upon request
Certification
Cims with honors, Cummins Facility Services
Additional Information
Have certificates in Customer Service, Business Administration, and Cims training.
Have been Employee of the Month at Whirlpool and Cummins Facility.
Timeline
Environmental Services Housekeeper
Cummins Facility Services LLC
06.2022 - Current
Customer Relations Resource Associate
Whirlpool
01.2009 - 02.2022
Customer Service Teller
First Volunteer Bank
01.2006 - 01.2010
Customer Service
Cleveland State Community College
Certificate - Business Administration
Cleveland State Community College
GED -
Cleveland State Community College
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