Steven Burress
Portland
Summary
Professional with a focus on field sales and customer engagement, aiming to leverage strong communication skills in a sales environment. Background includes providing technical support and conducting inspections, which developed an understanding of customer needs and product functionality. Skilled in time management and team collaboration, with a commitment to delivering exceptional service. Seeking to apply expertise in a role that emphasizes customer satisfaction and effective sales strategies.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Mechanic
Hendersonville Tire
Hendersonville
04.2022 - 06.2025
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Tested components with appropriate instruments to ensure proper operation.
- Maintained accurate records of work performed in accordance with company standards.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Assisted fellow mechanics when necessary during complex repairs.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Monitored shop equipment to maintain safe working condition.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
Tow Truck Driver
JLS towing
Westmoreland
06.2020 - 04.2022
- Performed vehicle inspections prior to towing.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Followed company policies and procedures related to health and safety guidelines.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
Tree Trimmer
Self Employed Services
Knoxville
01.2016 - 05.2020
- Utilized climbing gear, chainsaws, pole saws, and other tools for trimming and cutting trees.
- Maintained detailed records of all services performed in customer files.
- Explored tree anatomy to determine appropriate pruning techniques.
- Guaranteed customer satisfaction through quality service delivery.
- Reduced height of large trees when necessary and directed by clients.
- Performed routine maintenance on equipment used for tree trimming.
- Inspected properties for potential hazards posed by overgrown vegetation.
- Removed deadwood from trees to improve their structure and appearance.
- Cleaned up job sites upon completion of work including sweeping debris away from walkways, driveways, lawns.
- Worked closely with homeowners and property managers to understand their specific needs regarding tree care services.
- Pruned limbs away from buildings and power lines to ensure safety standards were met.
- Responded promptly to emergency calls concerning fallen trees or limbs after storms or high winds.
- Assessed tree health and identified hazardous trees for trimming or removal.
- Maintained tools and equipment in good working condition, performing regular inspections and repairs.
- Cleared job site following project completion by loading branches and debris into work trucks.
- Provided customer service, including offering advice on tree care and maintenance.
HVAC Installer
Fritts Refrigeration Services
Clinton
08.2006 - 12.2015
- Pulled electrical wiring for new installations or repairs to existing HVAC systems.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Maintained accurate records of all jobs completed with detailed notes about services rendered or materials used.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Assisted in the fabrication of sheet metal ducts for ventilation systems.
- Inspected job sites prior to beginning work to identify any potential safety hazards or obstacles that could affect the job.
- Cleaned up job site upon completion of work to ensure a safe environment for customers.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Adhered strictly to all applicable codes when installing new HVAC systems.
- Wired both line and low voltage to heating and cooling equipment.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Education
High School Diploma -
Clinton High School
Clinton, TN04-2003
Skills
- Customer communication
- Time management
- Team collaboration
- Excellent communication techniques
- Excellent communication skills
- Excellent communication
- Excellent organizational skills
- Excellent written and oral communication
- Excellent verbal communication skills
References
References available upon request.
Timeline
Mechanic
Hendersonville Tire
04.2022 - 06.2025
Tow Truck Driver
JLS towing
06.2020 - 04.2022
Tree Trimmer
Self Employed Services
01.2016 - 05.2020
HVAC Installer
Fritts Refrigeration Services
08.2006 - 12.2015
High School Diploma -
Clinton High School