Steven Gaboury
Dandridge
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
2
2
years of professional experience
Work History
Owner
Steven Gaboury LLC
Charlton
05.2023 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Dog Daycare Supervisor
Pawtown Station
Charlton
01.2024 - 02.2025
- Created a detailed schedule for each staff member outlining their duties for the day.
- Scheduled appointments for boarding dogs according to availability and requested dates.
- Performed routine inspections of the facility to identify potential hazards or areas needing maintenance.
- Ordered supplies such as food, toys, and cleaning materials on a regular basis to keep the facility stocked.
- Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Organized daily activities for the dogs, including playtime, walks, grooming, feeding, and naptime.
- Maintained accurate records of each dog's health status and medical history while they were in our care.
- Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
- Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
- Monitored dogs for signs of illness or distress and reported concerns to management promptly.
- Led outdoor walks and exercise sessions to promote physical health.
- Cared for pets during owners' absences.
- Administered meals and medications according to owner instructions and schedule.
Education
High School Diploma -
Bartlett Jr Sr High School
Webster, MA06-2009
Skills
- Customer service
- Regulatory compliance
- Client relationship management
- Scheduling appointments
- Inventory management
- Quality assurance
- Team building
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Talent development
- Client service
- Customer relations
Timeline
Dog Daycare Supervisor
Pawtown Station
01.2024 - 02.2025
Owner
Steven Gaboury LLC
05.2023 - 04.2025
High School Diploma -
Bartlett Jr Sr High School