Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Steven Gann

Clinton

Summary

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

10
10
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work History

Lead Service Advisor

Car Fix
Oak Ridge
02.2025 - Current
  • Assisted customers with service inquiries and appointment scheduling.
  • Explained vehicle issues and recommended appropriate services to clients.
  • Coordinated service workflows between technicians and customers effectively.
  • Provided guidance on vehicle maintenance and care to customers.
  • Assisted in resolving customer complaints promptly and professionally.
  • Tracked progress of each job from start to finish using shop management software systems.

District Manager

Dollar General
Knoxville
02.2024 - 02.2025
  • Led team meetings to discuss operational strategies and performance updates.
  • Managed inventory levels to ensure product availability and minimize shortages.
  • Implemented training programs for new employees on company policies and procedures.
  • Coordinated with vendors to streamline supply chain processes and order fulfillment.
  • Developed staff schedules to optimize labor efficiency across multiple locations.
  • Conducted performance evaluations to assess employee productivity and development needs.
  • Enforced compliance with safety regulations and company standards in all operations.
  • Collaborated with regional managers to align district goals with corporate objectives.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.

Commercial Account Manager

Advance Auto Parts
Knoxville
11.2022 - 02.2024
  • Managed client accounts to foster strong business relationships and ensure satisfaction.
  • Developed tailored solutions to meet individual client needs and preferences.
  • Conducted market analysis to identify opportunities for account growth and expansion.
  • Collaborated with internal teams to streamline service delivery for clients.
  • Maintained accurate records of account activities and communications in CRM systems.
  • Developed relationships with key stakeholders in order to provide the best service possible.
  • Researched competitive market conditions to determine pricing strategies.
  • Developed and implemented strategies to increase customer retention.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

District Manager

Advance Auto Parts
Knoxville
10.2015 - 11.2022
  • Managed daily operations across multiple retail locations to ensure consistent service quality.
  • Developed training programs for staff to enhance product knowledge and customer service skills.
  • Coordinated inventory management processes to maintain optimal stock levels and reduce shortages.
  • Analyzed sales data to identify trends and adjust business strategies accordingly for improved performance.
  • Fostered team collaboration through regular meetings and performance feedback sessions across locations.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Identified and developed top talent to promote performance-oriented culture.

Education

Associate of Science - Paralegal Studies

Roane State Community College
06.1994 - 06.2006

Skills

  • Customer relationship management
  • Sales strategy development
  • Account management
  • Market analysis
  • Conflict resolution
  • Communication skills
  • Strategic planning
  • Data analysis
  • Objection handling
  • Upselling techniques
  • Fortune 500 company management
  • Customer focused-service
  • Client needs assessment
  • Business development
  • Consultative sales approach
  • Positive outlook
  • Active listening
  • Terms negotiation
  • Closing sales
  • Information presentation

Accomplishments

  • Multi-time Leaders Circle award winner
  • DM Rookie of the Year
  • DM of the Year
  • Multi-time CAM of the Year for the Region

Certification

  • ASE certified in Parts (P2) and Service Consultant (C1)

References

References available upon request.

Timeline

Lead Service Advisor

Car Fix
02.2025 - Current

District Manager

Dollar General
02.2024 - 02.2025

Commercial Account Manager

Advance Auto Parts
11.2022 - 02.2024

District Manager

Advance Auto Parts
10.2015 - 11.2022

Associate of Science - Paralegal Studies

Roane State Community College
06.1994 - 06.2006

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Steven Gann