Steven Miller
Christiana
Summary
Results-driven Director with over 23 years of experience in the automotive quality space, recognized for strong leadership and strategic thinking in the industry. Skilled in overseeing market actions and coordinating with regulatory bodies to ensure compliance, driving impactful outcomes in safety and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Director - Product Safety, Americas
Nissan North Ameirca
Franklin
04.2025 - Current
- Lead decision process to decide market action for issues related to safety, regulatory, and customer satisfaction, coordinating with global teams
- Support regional collaboration with cross-functional teams for issue investigation and resolution
- Oversee campaign launch strategy and communications to customers and dealers for recall and service campaigns
- Coordinate with automotive regulatory bodies to ensure compliance with laws and standards, including NHTSA, EPA, and CARB
- Direct the Product Safety department responsible for investigation and analysis of critical field issues including vehicle crashes, thermal events and other safety issues
- Assist the legal team in all types of litigation matters, including product liability and class action cases
- Manage, develop, and mentor staff to increase their quality knowledge, and promote long-term career development
Director - Quality Audit & Compliance
Nissan North America, Inc.
Franklin
01.2022 - 03.2025
- Direct Nissan North America's Recurrence Prevention Activity to eliminate the recurrence of critical quality issues in the market
- Oversee compliance audits for plant and port logistic activities to comply with global standards and provide guidance to responsible teams
- Lead Vehicle Evaluation Standard (VES) audit for current and new models at Nissan Smyrna and Canton manufacturing plants to secure quality vehicle delivery from North American plants
- Support new model accessory part development, including supplier quality, and part installation confirmation
Senior Manager, Technical Compliance
Nissan North America, Inc.
Franklin
01.2021 - 01.2022
- Led team with emphasis on strong relationship with regulatory partners within safety, regulatory and emission spaces (NHTSA, EPA, CARB)
Senior Manager, Campaign Operations
Nissan North America, Inc.
Franklin
06.2017 - 01.2021
- Successfully planned and launched recall and service campaigns, port modifications, dealer actions and other field actions to support customer satisfaction
Manager, Field Quality Assurance Vital Issues
Nissan North America, Inc.
Smyrna
06.2014 - 06.2017
- Managed the decision process for field actions on safety, regulatory, and marketability concerns within the North American market
- Implemented speedy facilitation of issues, resulting in industry-leading decision timing for Nissan compared to other North American OEMs
Vital Issues Engineer
Nissan North America, Inc.
Smyrna
10.2010 - 06.2014
- Coordinated ~170 issues to expedite decision-making for field action on vital and marketability concerns within the North American market
Vehicle Quality Specialist
Nissan North America, Inc.
Smyrna
07.2008 - 10.2010
- Quality ambassador for the Nissan Smyrna Truck models, accountable for company-wide commitment and target levels associated with key warranty metrics
Interior Customer Satisfaction Team (CST) Pilot
Nissan North America, Inc.
Smyrna
04.2007 - 07.2008
- Leader of activities for Interior team including design, quality and manufacturing functions, focusing on reduction of warranty and other customer complaints across all North American built models
Process/Quality Engineer
Nissan North America, Inc.
Smyrna
06.2002 - 04.2007
- Responsible for process and supplier quality issues on Interior, Exterior and Controls related parts for Smyrna built models (Altima, Maxima, Frontier, Xterra, Pathfinder)
Education
Bachelor of Science - Mechanical Engineering
Tennessee Technological University
Cookeville, TN05-2002
Skills
- Quality assurance and audit
- Risk assessment
- Recall decision-making
- Regulatory compliance
- Campaign coordination
- Problem solving
- Team leadership
- Coaching and mentoring
Affiliations
- Youth baseball coach and former umpire
- Pickleball enthusiast
- Co-owner: Nobella Grace Boutique (Online Women's Clothing Business)
Timeline
Director - Product Safety, Americas
Nissan North Ameirca
04.2025 - Current
Director - Quality Audit & Compliance
Nissan North America, Inc.
01.2022 - 03.2025
Senior Manager, Technical Compliance
Nissan North America, Inc.
01.2021 - 01.2022
Senior Manager, Campaign Operations
Nissan North America, Inc.
06.2017 - 01.2021
Manager, Field Quality Assurance Vital Issues
Nissan North America, Inc.
06.2014 - 06.2017
Vital Issues Engineer
Nissan North America, Inc.
10.2010 - 06.2014
Vehicle Quality Specialist
Nissan North America, Inc.
07.2008 - 10.2010
Interior Customer Satisfaction Team (CST) Pilot
Nissan North America, Inc.
04.2007 - 07.2008
Process/Quality Engineer
Nissan North America, Inc.
06.2002 - 04.2007
Bachelor of Science - Mechanical Engineering
Tennessee Technological University
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