Steven Nelson

• Generated $1.8 million in construction revenue through strategic project management.
• Achieved consistent year-over-year sales growth of 20 percent.
• Led planning and scheduling for multiple renovation projects simultaneously.
• Collaborated with subcontractors to uphold safety and quality standards.
• Managed project budgets, effectively tracking expenses and controlling costs.
• Facilitated communication among clients, architects, and construction teams throughout project lifecycle.
• Developed process improvements to enhance efficiency and workflow in project execution.
• Mentored junior project managers on best practices in construction management.

• Managed team of regional managers, overseeing 20 direct employees and 100 subcontractors across three locations supporting flooring installation for big box retail.
• Developed new construction builder program to aid regional builders in flooring material procurement and installation.
• Ensured quality of service by monitoring performance and enhancing customer experience delivered by team members.
• Set operational and sales goals, consistently achieving and surpassing targets.
• Conducted performance appraisals, facilitating employee training and career development initiatives.
• Participated in all hiring and termination processes to maintain workforce effectiveness.
• Encouraged sharing of best practices among team members to promote continuous improvement.
• Motivated teams to adapt rapidly to expansion while maintaining high service standards in a deadline-driven environment.
• Researched market conditions and trends to identify potential opportunities for new business development.
• Created sales plans, forecasts, and budgets for new business development activities.

• Motivated team to exceed company goals through trend analysis and action plan development.
• Managed daily operations of sales department, including supervision of staff members.
• Managed all aspects of retail personnel development, including recruitment, interviewing, hiring, and compensation review.
• Developed and administered employee performance evaluations and store action plans.
• Led sales and operational conversion of newly acquired business in Charlottesville.
• Achieved market share growth, effectively doubling presence in the region.

• Managed operational support for sixty-seven retail locations and over 1,000 employees.
• Developed and executed multiple training projects to enhance staff capabilities.
• Coordinated regional rollout of new operational procedures effectively.
• Collaborated with peer teams and leadership to design procedures that increased profitability.
• Conducted compliance audits to ensure adherence to company and federal regulations.
• Drove company initiatives to support sales team objectives.
• Trained and mentored new team members on company policies and procedures.
• Ensured compliance with safety regulations and company standards during operations.

• Generated new business and expanded existing accounts through prospecting, networking, cold-calling, and referrals.
• Negotiated pricing and contracts within Government sector to enhance profitability.
• Consistently surpassed sales quotas, demonstrating strong performance.
• Established first-call resolution environment to improve customer experience.
• Developed strong relationships with clients to enhance customer loyalty.
• Resolved customer issues promptly to ensure satisfaction and retention.

Grand opened two new locations for company expansion.

• Managed staff of 32 across seven retail locations.
• Trained staff on product knowledge and customer service best practices.
• Oversaw inventory management and stock replenishment processes.
• Trained team on effective sales and operational processes.
• Oversaw all aspects of personnel development, including recruitment, interviewing, and hiring.
• Conducted compliance audits to ensure regulatory adherence.
• Facilitated employee relations and compensation reviews.
• Demonstrated exceptional time management in daily operations.
• Developed numerous employees along their career paths.

• Achieved promotion to Senior role due to outstanding performance.
• Recognized as Employee of Month for ten out of twelve months for exceptional sales results.
• Cultivated customer relationships through personalized service and effective communication.
• Identified customer needs to deliver tailored solutions that enhanced satisfaction.
• Educated customers on product features and benefits through clear demonstrations.
• Executed outbound sales calls to engage prospective leads using strong communication techniques.

• Engaged customers to identify needs and recommend appropriate products.
• Demonstrated product features to improve customer understanding.
• Resolved customer complaints and inquiries efficiently to enhance service quality.
• Maintained up-to-date knowledge of wireless technology and industry trends.
• Processed transactions accurately using point-of-sale systems and software.