Steven Stanley
Thompson's Station
Summary
Dynamic Account Executive with a proven track record at Discount Tire, excelling in client relationship building and account management. Leveraged market analysis to drive sales growth and enhance customer satisfaction. Skilled in pipeline management, fostering trust, and delivering exceptional service, resulting in increased customer loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Account Executive
Discount Tire
Nashville, TN
11.2014 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product presentations and demonstrations to educate customers on tire options.
- Collaborated with cross-functional teams to enhance customer service and satisfaction levels.
- Analyzed market trends to identify new business opportunities and inform sales strategies. Responsible for inside sales and customer service to fleet accounts . Responsible for order entry, product tracking, explanation of warranties. Complete needs based analysis for new and existing business customers.
Service Adviser
Crown Toyota
Decatur, IL
06.2010 - 11.2014
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated vehicle service appointments, ensuring optimal scheduling and resource allocation.
- Assisted customers in understanding service recommendations, fostering trust and repeat business.
- Collaborated with technicians to ensure timely completion of vehicle repairs and maintenance tasks.
Education
High School Diploma -
Macon High School
Macon, ILBachelor of Science - Business Administration And Management
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Timeline
Account Executive
Discount Tire
11.2014 - Current
Service Adviser
Crown Toyota
06.2010 - 11.2014
High School Diploma -
Macon High School
Bachelor of Science - Business Administration And Management
University of Illinois At Urbana-Champaign