Steven Starnes
Millington
Summary
Dedicated Parts Specialist with a strong background in sales support and inventory control. Known for effectively collaborating with technicians to optimize parts sourcing and enhancing customer satisfaction through expert guidance and efficient order processing.
Overview
15
15
years of professional experience
Work History
Parts Specialist
Lexus of Memphis
Memphis, TN
07.2021 - Current
- Managed inventory levels to ensure optimal availability of parts for customer orders.
- Collaborated with service technicians to identify and source required components efficiently.
- Utilized dealership management software to process parts orders and track shipments accurately.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Ordered parts from various distributors to fulfill demands.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Parts Specialist
Dennis Hall's Auto Salvage
Memphis, TN
09.2020 - 07.2021
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Inside Sales Representative
Massey's Auto Parts
Millington, TN
06.2011 - 06.2019
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Executed targeted sales strategies to drive revenue growth in a competitive market.
- Analyzed customer needs and provided tailored product recommendations for optimal solutions.
- Collaborated with team members to streamline sales processes and improve efficiency.
Education
No Degree - General Studies
State Technical Institute
Memphis, TNHigh School Diploma -
Millington Central High School
Millington05-1992
Skills
- Sales support
- Stock control
- Parts documentation
- Parts identification
- Customer service
- Ordering parts
- Clean driving record
- Inventory management
- Forklift operation
- Proficient in Reynolds & Reynolds software
- Stock number and pricing data
Timeline
Parts Specialist
Lexus of Memphis
07.2021 - Current
Parts Specialist
Dennis Hall's Auto Salvage
09.2020 - 07.2021
Inside Sales Representative
Massey's Auto Parts
06.2011 - 06.2019
No Degree - General Studies
State Technical Institute
High School Diploma -
Millington Central High School