Steven Hamblin

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

When I became manager store had a lot of shrink and inventory issues a very bad reputation with customers. I was able to turn the store around and make it profitable

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.