Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sthefani M. Baez De Andrade

Nolensville

Summary

Dynamic manager with a proven track record at Mel TN Construction LLC, excelling in team leadership and customer service. Expert in problem-solving and time management, I enhanced operational efficiency and increased customer satisfaction through strategic communication and mentorship. Committed to fostering strong relationships and driving profitability while maintaining a safe work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Esthetician

Frizzos Beauty
Franklin
06.2020 - 06.2025
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Developed customized facial treatments for individual clients to address specific skin care needs.

Franchise Owner

Afrodite's Lingeries
Murfreesboro
02.2023 - 10.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Monitored current trends to understand fashions and better serve customer needs.

Manager

Mel TN Construction LLC
Nolensville
01.2021 - 01.2024
  • Led and motivated team members to maintain high productivity and engagement in daily operations.
  • Consistently met deadlines by effectively managing multiple tasks within designated timeframes.
  • Maintained a professional, organized, and safe work environment for both staff and customers.
  • Increased customer satisfaction by resolving issues promptly, fostering transparent communication, and ensuring exceptional service delivery.
  • Boosted team performance by monitoring daily operations and providing hands-on mentorship and guidance.
  • Built and sustained strong relationships with customers and suppliers through strategic account development.
  • Controlled operational costs to maintain budget adherence and improve overall profitability.
  • Collaborated with the IT department to modernize technology infrastructure, resulting in improved efficiency and enhanced data security.
  • Negotiated more favorable vendor contracts, achieving substantial cost savings without sacrificing service quality.

Education

Bachelor of Science - Nursing

Western Kentucky University
Bowling Green, KY
05.2027

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Customer service
  • Team leadership
  • Decision-making
  • Multitasking and organization
  • Attention to detail

Certification

  • Certified Personal Trainer
  • Certified CPR

Languages

Spanish - Native or Bilingual, English - Full Professional, Portuguese - Native or Bilingual, Guarani, Italian - Limited Working, Elementary

Timeline

Franchise Owner

Afrodite's Lingeries
02.2023 - 10.2024

Manager

Mel TN Construction LLC
01.2021 - 01.2024

Esthetician

Frizzos Beauty
06.2020 - 06.2025

Bachelor of Science - Nursing

Western Kentucky University

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Sthefani M. Baez De Andrade