SubaSuppriyan Ponnusamy
Sr.Executive-Customer Service
Chennai
Summary
Accomplished Sr. Customer Service Executive with a proven track record at Nippon Express (India) Private Limited, enhancing customer satisfaction through expert resolution of complex inquiries and diligent team collaboration. Skilled in multitasking and problem-solving, significantly reduced client complaints and optimized operational efficiency. Demonstrates exceptional customer relations and quote preparation abilities, driving business growth and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr.Customer Service Executive
Nippon Express (India) Private Limited
2018.12 - Current
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Optimized resource allocation by carefully analyzing crew schedules and adjusting staffing levels as necessary based on demand patterns.
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
- Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
- Monthly preparation and maintenance of MIS Report of all jobs related to Relocation – Export (Air & Sea), Import (Air & Sea), Domestic.
Warehouse Shift Leader
DB Schenker India Private Limited
2017.08 - 2018.11
- Implementing usage of best inventory procedures like FIFO to improve storage conditions.
- Monitoring and tracking Annual stock count and cycle count
- Warehouse activities (Both inbound and outbound)
- Verify part numbers and check discrepancies such as damaged or unmarked parts.
- Preparing Quality report & ageing report, Maintain Inventory accuracy and handling insurance claims.
- Strong ability to multi-task, prioritize and execute and ability to perform under pressure and stressful conditions.
- Reports like to follow MIS reports, warehouse productivity Report, Transport Performance report, W.M.S progress report
Production Supervisor
Integral Component Manufacturers Pvt. Ltd.
2015.07 - 2017.06
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Established clear priorities and production quality standards.
- Supervised ongoing daily production phases.
Education
Bachelor of Engineering - Mechanical Engineering
Sree Sowdambika College of Engineering
Aruppukottai 2001.04 -
Higher Secondary Course - Higher Secondary Course
SBK Boys Higher Secondary School
Aruppukottai 2001.04 -
Skills
- Understanding Customer Needs
- Quote Preparation
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-solving aptitude
- Customer Relations
Certification
[SAP BASIS], [I Spark Technologies] - [March-September 2016]
Timeline
Sr.Customer Service Executive
Nippon Express (India) Private Limited
2018.12 - Current
Warehouse Shift Leader
DB Schenker India Private Limited
2017.08 - 2018.11
[SAP BASIS], [I Spark Technologies] - [March-September 2016]
2016-09
Production Supervisor
Integral Component Manufacturers Pvt. Ltd.
2015.07 - 2017.06
Bachelor of Engineering - Mechanical Engineering
Sree Sowdambika College of Engineering
2001.04 -
Higher Secondary Course - Higher Secondary Course
SBK Boys Higher Secondary School
2001.04 -
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