Experienced DevOps and Application Support professional with a proven track record of successfully implementing and maintaining efficient and secure infrastructure solutions. Bridging the gap between development and operations teams to streamline deployment processes and enhance overall system reliability. Skilled in troubleshooting complex issues, optimizing performance, and and delivery pipelines. Strong communication and leadership abilities, capable of collaborating cross-functionally to achieve organizational objectives.
I play a pivotal role in bridging the gap between development, operations, and quality assurance teams. Leveraging past experience in application support, this role focuses on enhancing deployment processes, improving system reliability, and automating tasks to streamline operations.
ITIL V3 Process
undefinedDeployment Automation: Design, implement, and maintain automated deployment pipelines using tools like Jenkins, AWS Code pipelines, CI/CD, or similar technologies to ensure efficient and reliable software releases.
Infrastructure as Code (IaC): Utilize tools such as Ansible & SVN to manage infrastructure deployments and configurations.
Monitoring and Alerting: Establish robust monitoring solutions using tools like ServiceNow , Remedy to proactively identify and address issues, ensuring high availability and performance of applications.
Incident Response and Troubleshooting: Collaborate with cross-functional teams to troubleshoot production incidents, applying knowledge of application architecture and past support experience to minimize downtime and resolve issues.
Technical Support and Training: Provide technical guidance and support to development and operations teams, sharing expertise in deployment methodologies, automation tools, and best practices.
Documentation and Knowledge Sharing: Maintain comprehensive documentation of systems, processes, and procedures, and facilitate knowledge sharing sessions to empower team members and promote cross-functional collaboration.