Sudhersan Mohandoss
Operation associate
Chennai,Tamil nadu
Summary
Proven expertise in CRM software and exceptional problem-solving abilities, demonstrated through streamlining email support at Sutherland Global Service for enhanced customer satisfaction. Excelled in teamwork and collaboration, significantly reducing response times. Achieved promotion to senior associate, showcasing leadership and technical proficiency.
Friendly and patient, with knack for clear and concise communication. Adept in managing customer inquiries and providing timely resolutions, utilizing tools such as email platforms and CRM systems. Committed to enhancing customer satisfaction and fostering positive client relationships.
Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
International Email Support
Sutherland Global Service
Perungalathur
03.2021 - Current
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Streamlined response times for efficient email support, improving overall customer experience.
- Promoted as senior associates (level 2) and handled team as SME and acting TL.
Customer Care Executive
Allsec Technologies
Velachery
06.2018 - 09.2020
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Bachelor of Arts - B.com (ISM)
S.I.V.E.T College
Santhoshpuram 05.2015 - 04.2018
Skills
CRM software
Technical issues analysis
Time management
Problem-solving
Teamwork and collaboration
Teamwork
Email etiquette
Organization
Follow-up skills
Typing speed
CRM software
Complaint handling
Timeline
International Email Support
Sutherland Global Service
03.2021 - Current
Customer Care Executive
Allsec Technologies
06.2018 - 09.2020
Bachelor of Arts - B.com (ISM)
S.I.V.E.T College
05.2015 - 04.2018
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