Sudip Das
Kolapakkam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Receivable Analyst
HC Intellect Pvt. LTD
03.2022 - Current
- As a subject matter Expert (SME) is responsible to handle end to end Prior Authorization for the practices including (Submission PA, Follow up, Scheduling P2P, Appeal denials, and Approval)
- Has complete knowledge of Musculoskeletal Pain management procedure and US Insurance guidelines for Prior Authorization
- Is responsible for co-ordinate with the client and update them about the scheduling procedure status for the providers
- Create and maintain production report for the team and update client accordingly
- Creating SOPs for the team and scheduling training accordingly
- Reviewed EOBs and find out the reasons with the Insurance company for the Denial
- Updating the denial reasons in the CRM and taking appropriate actions for the denial
- Oversaw inventory levels to achieve optimum product quality and availability
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
Proprietor
Own Business
12.2015 - 01.2022
- Apollo and TVS tyre's Distributorship
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Streamlined business operations for improved efficiency with the implementation of new management techniques.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Technical Support Executive
Scio Inspire Pvt.Ltd
10.2013 - 08.2015
- Providing Maintenance and support for onshore and offshore SCIO employees (US/India) also managing Active Directory, Citrix, Exchange, Desktops and Servers
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Desktop Imaging, Assembly, Installation and Software deployment
- Was responsible for roles including Report generation, Audits, Quality Analysis, Management meetings, Improvement planning, SOP creation etc
- Incident Monitoring and alerting about outages (All Applications, Phone, Citrix, Firewall, Router, Avaya, Server etc.)
- Tracked KPIs and created continuous improvement plans.
- Managed customer contact center with three support representatives
Sr. Customer Support Representative
Sutherland Global Services (DELL)
01.2011 - 09.2013
- Was responsible for handling Dell consumer customers and helping them to fix any kind of Hardware & OEM software issue in their Dell computer
- Running Diagnostics to isolate the hardware or software issue
- Helping the customer to upgrade the warranty for their computer
- Troubleshooting for the Microsoft Operating system..
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Customer Service Representative
SITEL India Pvt.Ltd (DELL)
12.2008 - 05.2010
- Was responsible to handle Dell consumer customer and help them to fix any kind of software issue in their dell computer
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fixing issue with the Operating System like (Win XP, Vista,7 &8)
- Up selling Electronics and Accessories.
- Tracked customer service cases and updated service software with customer information
Education
MBA - Operations Management
Dr MGR Educational Research Institute
Chennai, TN01.2025
Bachelor of Arts - English Literature
Madras University
Chennai, TN03.2010
H.S.C Education -
STATE Board
Chennai, TN04.2007
S.S.L.C -
Matriculation Board
Chennai, TN03.2005
Skills
- Google foundation of Project Management from Coursera
- MySQL for Data Analytics and Business Intelligence from Udemy
- The ultimate MySQL Bootcamp from Udemy
- The complete SQL Bootcamp from Udemy
- Tally ERP
Languages
English, Hindi, Tamil, and Bengali.
Personal Information
- Father's Name: Sunil Das
- Mother's Name: Pulaki Rani Das
- Date of Birth: 02/04/1990
- Nationality: Indian
Awards And Rewards
- Swarnajawala Award from the Governor Sujit Sing Barnala As a best sportsman for the Year 2006 at school's level.
- First medal for the school in the National Level
- Best sportsman award from the school.
Extracurricular Activities
Captain of school Sports team.
Captain of the school Band team
Timeline
Account Receivable Analyst
HC Intellect Pvt. LTD
03.2022 - Current
Proprietor
Own Business
12.2015 - 01.2022
Technical Support Executive
Scio Inspire Pvt.Ltd
10.2013 - 08.2015
Sr. Customer Support Representative
Sutherland Global Services (DELL)
01.2011 - 09.2013
Customer Service Representative
SITEL India Pvt.Ltd (DELL)
12.2008 - 05.2010
MBA - Operations Management
Dr MGR Educational Research Institute
Bachelor of Arts - English Literature
Madras University
H.S.C Education -
STATE Board
S.S.L.C -
Matriculation Board
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