Sugamathi Udayakumar
Chennai
Summary
With 17 years of experience in software development, testing, production support, and maintenance at Cognizant, expertise lies in business intelligence tools. Skilled in managing teams, executing projects, and automating processes, has a strong background in DevOps, CI/CD, and cloud-based analytics. Focuses on problem-solving, optimizing business processes, and ensuring seamless technology integrations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dev Team Member
Royal Bank of Canada
08.2019 - Current
- Company Overview: Capital Markets
- Migrate 70+ Cognos Impromptu reports to MS BI tool – SSIS, SSRS
- Create new Dashboards, pages and reports in Analytics
- Responsible for Performance improvement of the Analytics reports
- Create new star schemas and subject areas in Analytics repository
- Designed Schemas using Fact, Dimensions, Physical, Logical, Alias in OBIEE Administrator tool
- Designed, implemented, and tested security privileges on subject areas, dashboards, and reports
- Configured OBIEE Agents to deliver Analytics content based on schedule
- Responsible for processing the data and loading of the tables, created procedures, functions, views in SQL
- Automate the deployment process across environments for CI/CD
- Building automated processes wherever possible
- Troubleshooting techniques and fixing the code bugs
- Coordination and communication within the team and with customers
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Capital Markets
Cognizant Technology Solutions
12.2007 - Current
Application Support Lead
Royal Bank of Canada
01.2015 - 07.2019
- Company Overview: Capital Markets
- Coordinate with internal and external customers as necessary
- Familiarize the team with the customer needs, specifications, techniques, and tools to support
- Assure that the team addresses all relevant issues within the specifications and various standards
- Ensure deliverables are prepared to satisfy the project requirements, cost, and schedule
- Help keep the team focused and on track
- Establish meeting times, places, and agendas
- Escalate issues which cannot be resolved by the team
- Provide guidance to the team based on management direction
- Attend Audit and identify the risk areas
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Identify areas that can be automated so that manual efforts can be reduced
- Capital Markets
Team Member
Marks and Spencer
04.2014 - 10.2014
- Company Overview: UK
- Requirement gathering, Planning, Developing, and testing the scripts
- Ensure all the deliverables on time without breaching the SLA
- Production deployment and managing the implementation in each phase
- Monitoring and assisting the support team for queries
- Attending daily / weekly scrum call with project team for reviewing the project deliverables and on-going tasks
- Preparing the process document for review
- Highlighting the risks and identifying the mitigation reasons for each risk
- Conducting regular meetings with Support team to address any project related concerns
- UK
Application Support Lead
Marks and Spencer
01.2013 - 03.2014
- Company Overview: UK
- Application support and maintenance delivery
- To provide technical assistance to the team
- Manage Log Resolution, Defect Identification, Change Implementation, and bug fix
- Assist team in Changes and Service improvements
- Ensure all the deliverables on time without any SLA / OLA breach
- POC for all the issues /queries related to the Range Planner Application
- UK
Team Member
Marks and Spencer
08.2009 - 12.2012
- Company Overview: UK
- Ticket management
- Change management
- Service Improvements
- Problem Request management
- Testing (UT, ST, SIT)
- Ticket Trend analysis
- Out of office support
- UK
Team Member
Toyota Motor Sales
05.2008 - 04.2009
- Company Overview: USA
- Involved in module Enhancement to the existing Application
- Involved in Analyzing, Designing, Development and Implementation of release Tickets and Break Fix issues
- Responsible for providing Production Support from Offshore
- USA
Education
B.E - Electronics & Communication Engineering
Jayaraj Annapackiam CSI College of Engineering
05.2007
Skills
Cloud & DevOps: Azure, Google Cloud, Jenkins, GitHub, CI/CD Pipelines
Data & BI: SQL Server, SSIS, SSRS, Power BI, OBIEE, Oracle Analytics
Programming & Automation: Python, PowerShell, C#Net, Unix Shell Scripting
Project Management: Agile, Scrum, ITIL, Risk Mitigation, Stakeholder Communication
Application Support: ITSM, ServiceNow, Autosys, Control-M, Incident & Change Management
Accomplishments
- Received ‘The Perfectionist’ award in 2011
- Received ‘Retail Czar of the month’ award in March 2012
- Received ‘Associate of the Quarter’ at M&S UK in August 2013
- Was awarded by M&S Client (UK) for successfully completing the major restructure project without any impact to business in September 2014
- Received Shining Star Award in December 2016
- Received Kudos -2017 in January 2017
- Received appreciations from the Clients on various occasions.
Work Summary
17, Cognizant Technology Solutions, Microsoft Certified Azure Fundamentals, Microsoft Certified Azure Data Fundamentals, Microsoft Certified Azure AI Fundamentals, Google Cloud Certified Cloud Digital Leader, Microsoft Certified Power BI Data Analyst Associate, Microsoft Certified Azure Data Engineer Associate, Microsoft Certified Azure Administrator, Microsoft Certified Azure DevOps Engineer Expert, Microsoft Certified AI Engineer Associate, Microsoft Certified Data Scientist Associate, 12, London
Certification
o Microsoft Certified Azure Fundamentals
o Microsoft Certified Azure Data Fundamentals
o Microsoft Certified Azure AI Fundamentals
o Google Cloud Certified Cloud Digital Leader
o Microsoft Certified Power BI Data Analyst Associate
o Microsoft Certified Azure Data Engineer Associate
o Microsoft Certified Azure Administrator
o Microsoft Certified Azure DevOps Engineer Expert
o Microsoft Certified AI Engineer Associate
o Microsoft Certified Data Scientist Associate
Timeline
Dev Team Member
Royal Bank of Canada
08.2019 - Current
Application Support Lead
Royal Bank of Canada
01.2015 - 07.2019
Team Member
Marks and Spencer
04.2014 - 10.2014
Application Support Lead
Marks and Spencer
01.2013 - 03.2014
Team Member
Marks and Spencer
08.2009 - 12.2012
Team Member
Toyota Motor Sales
05.2008 - 04.2009
Cognizant Technology Solutions
12.2007 - Current
B.E - Electronics & Communication Engineering
Jayaraj Annapackiam CSI College of Engineering
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