Sugan K
Process Executive
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
Work History
Business Associate & MIS - Executive
Altruist Customer Management India,Pvt.LTD
12.2017 - 06.2020
- Providing satisfactory resolution to the customers concerns and queries. Providing new product innovation ideas to make better experience to customer and company
- Handling end to end data works and reports as per the requirement of organization and Client.
- Uploading and approving files in various software which are provided by clients.
- Providing a clear view to the insurance holders about the cost share and the plan policy for them choose from the best option available
Process Associate
Capgemini - Project HCSC
09.2020 - 03.2022
- Job role involves creating and editing the US Healthcare Insurance Booklets and SBCs with the medical paperwork as source of data
- Effective utilization of a combination of tools like Salesforce, P2A, Bluestar is followed
- Following the standard operating procedures with quality control measures
- Publishing the Booklets and SBCs to the marketing team through e-portals.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
Process Executive
Optum Health & Technology (India) Private Limited
04.2021 - 07.2024
- Working under the Team Name GSS (Global Shared service) AIM is to Retrieve medical records.
- Identify and resolving issues of provider written queries to retrieve medical records from copy services and provider office.
- Sending Request to provider office to collect Medical charts through sales force and customizing request according to provider office.
- Managed cross-functional teams in order to achieve project goals within deadlines.
- Validate client delivered data with email response and task
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Education
B.Com(General) - Commerce
Dhanraj Baid Jain College
Thoraipakkam 04.2001 - 04.2017
H.S.C - Commerce & Computer Science
St. George Matriculation Higher Sec School
Thoraipakkam04.2012
S.S.L.C -
St. George Matriculation Higher Sec School
Thoraipakkam04.2010
Skills
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Awards
- Won awards as Star performer and Champion performer.
- Promoted as a Workforce Management Executive of the company in very short span of time
Software
Salesforce
Data loader & Ring Central
Asana & Jira
Oracle
Salesforce
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that Enables businesses to manage customer data, sales operation and marketing campaigns
Timeline
Process Executive
Optum Health & Technology (India) Private Limited
04.2021 - 07.2024
Process Associate
Capgemini - Project HCSC
09.2020 - 03.2022
Business Associate & MIS - Executive
Altruist Customer Management India,Pvt.LTD
12.2017 - 06.2020
B.Com(General) - Commerce
Dhanraj Baid Jain College
04.2001 - 04.2017
H.S.C - Commerce & Computer Science
St. George Matriculation Higher Sec School
S.S.L.C -
St. George Matriculation Higher Sec School
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